- Pricing
- Free plan, paid from $0/mo
- Free options
- Free trial · Free version
- Deployment
- Android, Cloud / SaaS, iOS, On-premise
- Popular with
- Professional services, Retail and ecommerce
About LiveAgent
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents handle everything from one dashboard, with automation rules, tags and departments to organise work.
It is known for broad channel coverage at a moderate price and for a large library of integrations. The interface can feel dense, so smaller teams should test whether the feature depth matches their needs.
Run a trial with real channels connected before judging LiveAgent. Its breadth means more settings to learn, so involve the agents who will use it daily. Compare the total price for the channels you need, such as phone and chat, with a combination of separate tools.
At a glance, LiveAgent offers Ticketing, Live chat, Call centre, Social media inbox, Knowledge base and more. It is best suited to teams that want ticketing, chat and calling in a single tool, and a weaker fit for teams wanting a minimalist inbox. Check the vendor site for current plans and pricing, as we have not listed prices for this product.
Popular with: Professional servicesRetail and ecommerceSoftware and IT
Features
- Departments and tags
- Knowledge base
- Live chat
- Mobile app
- Reporting and analytics
- Self-service portal
- Social media inbox
- Ticketing
- Voice and calling
- Workflow automation
Integrations
Pricing
Free
Limited features
Ticket
Billed annually
Ticket+Chat
Billed annually
All-inclusive
Billed annually
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Broad channel coverage in one tool
- Built-in call centre
- Large integration library
- Moderate pricing
Cons
- Interface can feel dense
- Some features sit on higher plans
- Brand recognition is lower than the biggest suites
Frequently asked questions
Does LiveAgent include phone support?
It includes call centre functionality.
Is there a free plan?
The vendor has offered a limited free option; check the pricing page.
Can it be self-hosted?
A self-hosted option has been offered.
What channels does it support?
Email, chat, phone, social and more.
What are the best alternatives to LiveAgent?
Popular alternatives covered on PreferWise include Zendesk, Freshdesk and Zoho Desk. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use LiveAgent?
Teams wanting a minimalist inbox. If that describes you, compare LiveAgent with alternatives before committing.