CRM plus collaboration, tasks and communication in one workspace
Best for: Small teams wanting CRM and collaboration together
Bitrix24 combines a CRM with team collaboration tools such as tasks, chat, video calls and document sharing. A free plan has been advertised, although…
Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
ITSM and service desk from Atlassian, tightly linked to Jira
Best for: IT, DevOps and internal service teams already on Atlassian
Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
ITSM with service desk, asset management and CMDB, available cloud or on-premises
Best for: IT teams that want flexible deployment and ITIL coverage at a competitive price
ITSM suite from ManageEngine with cloud or on-premises deployment. On-premises plans from $13 per technician per month.
Open-source marketing automation you can self-host or buy as managed cloud
Best for: Technical teams and agencies that want control, data ownership and no per-contact fees
Open-source marketing automation you can self-host for free or buy managed through partners.
Long-running open-source ticketing system for self-hosted support
Best for: IT teams and organisations that want a free, self-hosted ticket system
osTicket is a widely used open-source support ticket system. It turns email, web forms and phone requests into tickets, applies routing and SLA plans,…
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