Ecommerce support tools connect to your online store, so agents see order details and can handle returns and refunds without switching tabs. Compare them by store integrations, automation and pricing per agent.
Ecommerce-focused email and SMS automation with revenue attribution
Best for: Online stores that want revenue-focused email and SMS automations
Ecommerce email and SMS automation with a single plan priced by contacts, from $39 per month for 2,500 contacts.
Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
Customer-centric CRM and help desk that unifies every conversation into one timeline
Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer
Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.
Affordable multichannel help desk and live chat built for ecommerce teams
Best for: Small and growing ecommerce teams that want a capable, affordable help desk
Affordable multichannel help desk, live chat and chatbot platform for ecommerce, with a flat-rate plan for unlimited users.
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