Re:amaze
Affordable multichannel help desk and live chat built for ecommerce teams
- Pricing
- $26/mo
- Free options
- Free trial
- Deployment
- Cloud / SaaS
- Popular with
- Retail and ecommerce
About Re:amaze
Re:amaze pricing at a glance: Affordable multichannel help desk, live chat and chatbot platform for ecommerce, with a flat-rate plan for unlimited users.
Re:amaze is a help desk and live chat platform aimed at online stores and small support teams. Email, chat, social messages, SMS and voice flow into one shared inbox, with a knowledge base and chatbot to deflect repeat questions.
Its pricing is unusually flexible. A flat $59 Starter plan covers unlimited users up to 500 active conversations a month, while per-user plans run from $29 to $69 per user per month and Enterprise starts at $899. Annual billing saves about 10%. Re:amaze pricing is easy to forecast, but SMS and voice require a separate provider.
A 14-day trial with Plus features lets you test multi-brand support, departments and screensharing before you commit. Teams growing past a handful of agents should compare the per-user plans against competing help desks with larger automation suites.
Re:amaze works well for small ecommerce teams that want one inbox for email, live chat, social and SMS, plus a status page and knowledge base. The flat Starter plan is attractive for a growing team of several agents with modest volume, while per-user plans make more sense once conversation volume passes the 500 cap.
Run the 14-day trial with real traffic and count how many AI resolutions and push notifications you actually use, because these are capped per user. If you need SMS or voice, price Twilio or Aircall alongside the plan. Compare the total with Gorgias and Help Scout at your expected agent count before deciding.
Keep researching: best help desk software for ecommerce, help desk pricing compared.
Popular with: Retail and ecommerce
Features
Integrations
Pricing
Starter
Unlimited users, capped at 500 active conversations per month
Basic
$26.10 billed annually; email, social, live chat, chatbots, basic reporting
Pro
$44.10 billed annually; adds multi-brand support, SMS/voice, live view, status page
Plus
$62.10 billed annually; adds departments, staff reporting, screensharing, surveys
Enterprise
Custom pricing for large teams
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Low entry price with a flat-rate Starter plan for unlimited users
- Combines help desk, live chat, chatbots and knowledge base
- Strong Shopify, BigCommerce and WooCommerce integrations
- 14-day free trial with Plus features, no credit card
Cons
- No permanent free plan
- SMS and voice need a separate provider such as Twilio
- AI resolutions and push notifications are capped per user
- Per-user pricing grows with team size
Frequently asked questions
How much is Re:amaze per user?
Basic is $29 per user per month, Pro $49 and Plus $69, with annual billing saving about 10%. A flat $59 Starter plan covers unlimited users up to 500 conversations.
Does Re:amaze have a free trial?
Yes. A 14-day trial includes Plus features and does not require a credit card. There is no permanent free plan.
Is Re:amaze good for Shopify stores?
Yes. It integrates with Shopify, BigCommerce and WooCommerce and shows order context next to conversations.
Does Re:amaze include SMS and voice?
Pro and above support SMS and voice, but you connect a provider such as Twilio or Aircall and pay them separately.
What are the best alternatives to Re:amaze?
Gorgias, Help Scout and Freshdesk are common alternatives. Compare per-agent pricing and ecommerce depth.
User reviews
Alternatives to Re:amaze
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Re:amaze vs Chatwoot
| Re:amaze | Chatwoot | |
|---|---|---|
| Starting price | $26/mo | $0/mo |
| Free version | No | Yes |
| Free trial | Yes | Yes |
| Deployment | Cloud / SaaS | Android, Cloud / SaaS, iOS, On-premise |
| Best for | Small and growing ecommerce teams that want a capable, affordable help desk | Technical teams that want an open-source, self-hosted support tool |
| Not ideal for | Large enterprises needing deep workflow customisation and compliance tooling | Teams without engineering support |
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