- Pricing
- Free plan, paid from $45/mo
- Free options
- Free trial · Free version
- Deployment
- Android, Cloud / SaaS, iOS
- Popular with
- Agencies and marketing, Retail and ecommerce
About Crisp
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and startups. Conversations from the website widget, email, social messaging and apps land in one inbox where teams can assign and annotate them.
A free plan lets you try the basics, and the Mini plan is priced at $45 per workspace per month rather than per agent, which can be attractive for small teams. Higher plans add more seats, automation and AI features.
Crisp is easy to trial: install the widget, invite a teammate and see whether the shared inbox covers your needs. Workspace-based pricing means adding agents does not automatically raise the bill, but plan limits on seats and AI features still apply, so check them against your headcount.
At a glance, Crisp offers Live chat widget, Shared inbox, Chatbot, Knowledge base, Contact CRM and more. It is best suited to startups and small ecommerce teams wanting affordable live chat, and a weaker fit for large support organisations with complex SLA needs. Published plans are summarised in the pricing section below, and prices should be confirmed on the vendor site before purchase.
Popular with: Agencies and marketingRetail and ecommerceSoftware and IT
Features
- Canned responses
- Chatbots
- Co-browsing
- Contact management
- Email campaigns
- Knowledge base
- Live chat
- Mobile app
- Shared inbox
- Video calls
Integrations
Pricing
Free
Basic live chat and inbox
Mini
Workspace-based pricing
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Free plan available
- Workspace-based pricing rather than per agent
- Live chat, inbox and knowledge base in one tool
- Quick to set up on a website
Cons
- Less depth than full enterprise help desks
- Some automation and AI features sit on higher plans
- Reporting is lighter than larger suites
Frequently asked questions
Is Crisp free?
Yes, there is a free plan with core features.
How much is the Mini plan?
$45 per workspace per month, per our help desk roundup.
Is Crisp priced per agent?
Plans are priced per workspace.
Can Crisp replace a help desk?
For small teams, yes; larger teams may need a fuller ticketing system.
What are the best alternatives to Crisp?
Popular alternatives covered on PreferWise include Zendesk, Freshdesk and Zoho Desk. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use Crisp?
Large support organisations with complex SLA needs. If that describes you, compare Crisp with alternatives before committing.