Freshchat
Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels
- Pricing
- Free plan, paid from $19/mo
- Free options
- Free trial · Free version
- Deployment
- Cloud / SaaS
- Popular with
- Retail and ecommerce, Software and IT
About Freshchat
Freshchat pricing at a glance: Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.
Freshchat is the messaging product from Freshworks. It brings website chat, in-app messaging and popular messengers such as WhatsApp, Apple Messages and social inboxes into one agent workspace, with the Freddy AI agent for automated replies.
A genuine free plan covers up to 10 agents with a chat widget and shared inbox. Freshchat pricing then runs on annual per-agent plans of $19 (Growth), $49 (Pro) and $79 (Enterprise), with Freddy AI Agent sessions priced at $49 per 100 and Copilot at $29 per agent per month.
If you already run Freshdesk or Freshsales, Freshchat slots in neatly and shares customer data. Teams outside the ecosystem should weigh the add-on costs for AI, day passes and connector tasks against simpler chat tools.
Freshchat is a strong option when you want chat and messaging with a free starting point, particularly if you already use Freshdesk, Freshsales or Freshservice. It supports web chat, WhatsApp, Apple Messages and social channels, and the Freddy AI agent can resolve routine questions without a person.
To forecast cost, estimate how many AI sessions you will use each month at $49 per 100, add Copilot for agents who need it and note that day passes and connector tasks are billed separately. Use the 14-day trial with Enterprise access to test routing and SLAs, then choose the lowest plan that covers your needs.
Keep researching: best help desk software for ecommerce, help desk pricing compared.
Popular with: Retail and ecommerceSoftware and IT
Features
Integrations
Pricing
Free
Up to 10 agents; chat widget, shared inbox, email connection, roles and permissions
Growth
Billed annually; adds Freddy AI Agent, social messengers, text messaging, reporting
Pro
Billed annually; adds multilingual conversations, intelligent routing, multiple SLAs, custom dashboards
Enterprise
Billed annually; adds skill-based routing, audit logs, IP allowlisting
Freddy AI Agent
Add-on usage pricing
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Real free plan for up to 10 agents
- Messaging across web, WhatsApp, Apple Messages, SMS and social
- Fits naturally with Freshdesk and Freshsales
- 14-day trial with Enterprise access
Cons
- AI sessions and Copilot are paid extras
- Day passes and connector tasks add cost
- Feature jumps between tiers are significant
- Annual pricing only displayed by default
Frequently asked questions
How much is Freshchat per agent?
Growth is $19, Pro $49 and Enterprise $79 per agent per month on annual billing, with a free plan for up to 10 agents.
Does Freshchat have a free trial?
Yes. A 14-day trial with Enterprise access is offered.
How much does Freddy AI Agent cost?
The pricing page lists $49 per 100 sessions, and Copilot at $29 per agent per month on Pro.
What are day passes?
Day passes let agents access a plan for a single day, priced from $2 on Growth to $12 on Enterprise.
What are the best alternatives to Freshchat?
LiveChat, Intercom and Tidio are typical alternatives.
User reviews
Alternatives to Freshchat
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Freshchat vs Chatwoot
| Freshchat | Chatwoot | |
|---|---|---|
| Starting price | $19/mo | $0/mo |
| Free version | Yes | Yes |
| Free trial | Yes | Yes |
| Deployment | Cloud / SaaS | Android, Cloud / SaaS, iOS, On-premise |
| Best for | Teams already using Freshworks products, and startups that want a free start for chat | Technical teams that want an open-source, self-hosted support tool |
| Not ideal for | Companies that need fully predictable AI costs | Teams without engineering support |
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