- Pricing
- $29/mo
- Deployment
- Cloud / SaaS
- Popular with
- Retail and ecommerce, Software and IT
- Founded
- 2009
About Olark
Olark pricing at a glance: Simple live chat with modular PowerUps. Standard plans from about $29 per seat per month; Pro is quoted.
Olark is a live chat platform that keeps the experience simple: a clean widget for visitors, a fast console for agents, and just enough routing and reporting to run a small chat team.
Its pricing is modular. Olark pricing starts from about $29 per seat per month on Standard, with a very limited free account and custom Pro plans that bundle the AI chatbot, all PowerUps and a dedicated account manager. PowerUps such as translation, visitor insights and a non-branded chatbox are billed monthly on top of seats.
That structure keeps the entry price low but means a five-seat team with a few add-ons can pay roughly double the headline rate. Compare the all-in monthly cost against LiveChat and bundled help desks before choosing.
Olark is a good fit for small and mid-size teams that want a simple chat experience and are happy to add only the features they need. Sales teams use it to qualify visitors, while support teams use transcripts, tags and routing to keep conversations organised.
Because PowerUps are billed on top of seats, list the add-ons you need, such as translation, visitor insights or a non-branded chatbox, and total them against the base price. Ask about annual or two-year prepay terms and refund conditions before paying, and compare the all-in cost with LiveChat and Tidio at your seat count.
Keep researching: best help desk software for ecommerce, help desk pricing compared.
Popular with: Retail and ecommerceSoftware and IT
Features
Integrations
Pricing
Free
Limited to 1 agent and 20 chats a month; best seen as a trial
Standard
Per-seat pricing; discounts for 1 or 2-year prepay terms
Pro
Includes AI chatbot, all PowerUps and a dedicated account manager
PowerUps
Translation, visitor insights, non-branded chatbox; cobrowsing by quote
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Simple, focused live chat experience
- PowerUps let you add only the features you need
- Long track record with small and mid-size businesses
- Pro plan bundles AI chatbot and account management
Cons
- Free plan is very limited
- Add-ons can nearly double the monthly cost
- Prepaid terms may be hard to refund
- Fewer built-in ticketing and automation features than suites
Frequently asked questions
How much does Olark cost?
Standard starts from about $29 per seat per month, with a limited free account and custom Pro pricing. PowerUps cost extra.
Does Olark have a free plan?
A free account exists but is capped at one agent and 20 chats a month.
What are Olark PowerUps?
They are optional add-ons such as translation, visitor insights, a non-branded chatbox and cobrowsing.
Can I pay month to month?
Discounts are tied to 1 or 2-year prepay terms, so check refund terms before you commit.
What are the best alternatives to Olark?
LiveChat, Tidio and Crisp are common alternatives.
User reviews
Alternatives to Olark
Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
Affordable live chat and unified inbox for small businesses
Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Conversational marketing and chat platform, now part of Salesloft
Best for: B2B sales and marketing teams with high-intent web traffic and rep capacity to staff chat
B2B conversational marketing and chat platform, now part of Salesloft. Quote-based annual contracts.
Olark vs Chatwoot
| Olark | Chatwoot | |
|---|---|---|
| Starting price | $29/mo | $0/mo |
| Free version | No | Yes |
| Free trial | No | Yes |
| Deployment | Cloud / SaaS | Android, Cloud / SaaS, iOS, On-premise |
| Best for | Small and mid-size businesses that want a dependable live chat without extra complexity | Technical teams that want an open-source, self-hosted support tool |
| Not ideal for | Teams that need ticketing, knowledge base and omnichannel in one subscription | Teams without engineering support |
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