Tawk.to
Free live chat with unlimited agents, ticketing and a hosted knowledge base
- Pricing
- Free
- Free options
- Free version
- Deployment
- Cloud / SaaS
- Popular with
- Retail and ecommerce, Software and IT
About Tawk.to
Tawk.to pricing at a glance: Free live chat software with unlimited agents, ticketing, knowledge base and CRM. Optional paid add-ons.
Tawk.to is a free live chat platform that has become a default choice for small websites. You add a widget to your site and answer visitors from web or mobile apps, with as many agents as you like and no per-seat fee.
Beyond chat, the free plan bundles email ticketing, a hosted knowledge base, a lightweight CRM, screen sharing and unlimited chat history. Tawk.to pricing is effectively zero for the core product, with optional paid add-ons for removing branding, AI assist and voice or video calls.
The trade-off is polish and support. Help is mostly community or email, branding appears by default, and advanced controls are lighter than in paid tools. Treat it as an excellent entry point and move to a paid platform when chat volume justifies it.
Tawk.to is a sensible first chat tool for startups, local businesses and content sites that want to talk to visitors without adding a subscription. The knowledge base and ticketing help you start building a self-service layer, and unlimited agents mean you can add colleagues without extra cost.
The trade-offs are worth testing: look at how branding appears in your widget, what the paid add-ons would cost for your use case and how responsive support is when something breaks. If chat becomes a revenue channel, plan a migration to a paid platform with stronger reporting, routing and service guarantees.
Keep researching: best help desk software for ecommerce, help desk pricing compared.
Popular with: Retail and ecommerceSoftware and IT
Features
Integrations
Pricing
Free
Unlimited agents, live chat, email ticketing, hosted knowledge base, CRM, unlimited chat history
Paid add-ons
Optional extras such as branding removal, AI assist and video/voice calls; check the vendor site for current prices
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Genuinely free with unlimited agents
- Includes live chat, ticketing, knowledge base and basic CRM
- Unlimited chat history and file transfer
- Supports 45+ languages
Cons
- tawk.to branding appears unless you pay to remove it
- Support is community or email-based
- API access and some advanced features are limited
- Paid add-on pricing is not as transparent as the free tier
Frequently asked questions
Is tawk.to really free?
Yes. The core product, including live chat, ticketing, knowledge base and unlimited agents, is free. Optional paid add-ons exist.
Does tawk.to show branding?
Branding can appear on the free plan; removing it is a paid add-on.
Does tawk.to have a knowledge base?
Yes. A hosted knowledge base is included.
Does tawk.to have AI features?
AI assist is offered as an optional paid add-on.
What are the best alternatives to tawk.to?
Tidio, Crisp, LiveChat and Chatwoot are common alternatives.
User reviews
Alternatives to Tawk.to
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Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
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Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Conversational marketing and chat platform, now part of Salesloft
Best for: B2B sales and marketing teams with high-intent web traffic and rep capacity to staff chat
B2B conversational marketing and chat platform, now part of Salesloft. Quote-based annual contracts.
Tawk.to vs Chatwoot
| Tawk.to | Chatwoot | |
|---|---|---|
| Starting price | Free | $0/mo |
| Free version | Yes | Yes |
| Free trial | No | Yes |
| Deployment | Cloud / SaaS | Android, Cloud / SaaS, iOS, On-premise |
| Best for | Small businesses and startups that want live chat without a monthly bill | Technical teams that want an open-source, self-hosted support tool |
| Not ideal for | Teams needing enterprise SLAs, advanced reporting or dedicated support | Teams without engineering support |
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