Combined CRM, marketing and service suite with a limited free tier
Best for: Small businesses wanting sales and marketing in one
EngageBay combines CRM, marketing automation, live chat and help desk tools in one suite. A free plan with a limited contact allowance lets small…
Value-priced help desk with automation, a free starter program and Freddy AI
Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
Modern ITSM platform with service desk, asset management and workflow automation
Best for: IT teams in mid-size companies that want a modern, approachable ITSM tool
Modern ITSM platform with service desk, change and asset management. Plans from $19 per agent per month billed annually.
Simple shared inbox and help desk for small support teams
Best for: Small teams that want a simple, email-first help desk
Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.
Ticketing system with AI agents for small teams, from the makers of LiveChat
Best for: Small teams that want an affordable ticketing system with built-in AI assistance
Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.
Help desk built on the HubSpot CRM so support sees the whole customer
Best for: Teams already using HubSpot CRM, sales or marketing
HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…
Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
ITSM and service desk from Atlassian, tightly linked to Jira
Best for: IT, DevOps and internal service teams already on Atlassian
Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…
Customer-centric CRM and help desk that unifies every conversation into one timeline
Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer
Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
ITSM with service desk, asset management and CMDB, available cloud or on-premises
Best for: IT teams that want flexible deployment and ITIL coverage at a competitive price
ITSM suite from ManageEngine with cloud or on-premises deployment. On-premises plans from $13 per technician per month.
Long-running open-source ticketing system for self-hosted support
Best for: IT teams and organisations that want a free, self-hosted ticket system
osTicket is a widely used open-source support ticket system. It turns email, web forms and phone requests into tickets, applies routing and SLA plans,…
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