Freshservice
Modern ITSM platform with service desk, asset management and workflow automation
- Pricing
- $19/agent/mo
- Free options
- Free trial
- Deployment
- Cloud / SaaS
- Popular with
- Software and IT
About Freshservice
Freshservice pricing at a glance: Modern ITSM platform with service desk, change and asset management. Plans from $19 per agent per month billed annually.
Freshservice is the IT service management product from Freshworks. It handles incident and request management, a service catalog, change and problem management and asset tracking in a friendly interface that IT teams can roll out quickly.
Freshservice pricing is per agent per month: Starter at $19 (billed annually), Growth at $49 and Pro at $99, with monthly billing at $29, $59 and $119. Growth adds the service catalog, onboarding workflows and asset management for up to 100 assets, while Pro adds problem, change and release management and project management. Enterprise is custom.
Freddy AI Agent comes only with Enterprise, while Copilot, asset packs and orchestration overages are paid extras. Compare it with Jira Service Management and ServiceNow when you need deeper enterprise controls.
Freshservice suits IT teams in growing and mid-size companies that need incident, request, change and asset management without heavy administration. It integrates with Slack, Teams, Jira and identity providers, and the self-service portal reduces routine tickets.
Choose the plan by the processes you need: Growth for the service catalog and basic assets, Pro for change and problem management. Budget for Freddy Copilot, asset packs and orchestration overages, and test onboarding workflows in the trial. Compare with Jira Service Management and ManageEngine ServiceDesk Plus.
Keep researching: best help desk software for small business, help desk pricing compared.
Popular with: Software and IT
Features
Integrations
Pricing
Starter
Billed annually ($29 monthly); ticketing, knowledge base, SLA management
Growth
Billed annually ($59 monthly); service catalog, onboarding workflows, asset management up to 100 assets
Pro
Billed annually ($119 monthly); problem, change and release management, project management
Enterprise
Freddy AI Agent, sandbox, audit logs, 20,000 orchestration transactions
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Wide ITIL-aligned feature set at accessible prices
- Friendly interface that is easy to roll out
- Strong asset and change management on Pro
- Part of the Freshworks suite with Freshdesk and Freshchat
Cons
- AI features like Freddy Copilot are paid add-ons
- Asset packs and orchestration overages add cost
- Downgrades only apply at term end
- Enterprise pricing is not published
Frequently asked questions
How much does Freshservice cost?
Starter is $19, Growth $49 and Pro $99 per agent per month billed annually; monthly billing is $29, $59 and $119.
Does Freshservice have a free trial?
A 14-day trial is mentioned; confirm details with Freshworks.
Which plan includes change management?
Pro adds problem, change and release management.
Is AI included?
Freddy AI Agent is included only on Enterprise; Copilot is a paid add-on of about $29 per agent per month on lower tiers.
What are the best alternatives to Freshservice?
Jira Service Management, ServiceNow and ManageEngine ServiceDesk Plus are common alternatives.