Affordable multichannel help desk and live chat built for ecommerce teams
Best for: Small and growing ecommerce teams that want a capable, affordable help desk
Affordable multichannel help desk, live chat and chatbot platform for ecommerce, with a flat-rate plan for unlimited users.
Enterprise ITSM platform with workflows, AI and deep integration across the ServiceNow suite
Best for: Large enterprises with complex IT operations and budget for implementation
Enterprise ITSM and workflow platform. Quote-based; third-party estimates from about $100 per fulfiller per month.
Free live chat with unlimited agents, ticketing and a hosted knowledge base
Best for: Small businesses and startups that want live chat without a monthly bill
Free live chat software with unlimited agents, ticketing, knowledge base and CRM. Optional paid add-ons.
All-in-one CRM with a free Pilot plan
Best for: Small businesses wanting an all-in-one CRM on a budget
Vtiger One is a CRM suite covering sales, marketing and support. A free One Pilot plan has been advertised for teams that need multiple…
Enterprise-grade support suite with ticketing, messaging and AI agents
Best for: Growing support teams that need many channels and deep automation
Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…
Context-aware help desk that fits neatly into the wider Zoho ecosystem
Best for: Budget-conscious teams and Zoho CRM users
Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…
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