- Pricing
- $24/user/mo
- Free options
- Free trial
- Deployment
- Cloud / SaaS
- Popular with
- Software and IT
About Groove
Groove pricing at a glance: Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.
Groove is a help desk built around the shared inbox. Customer emails become conversations your team can assign, discuss privately and resolve, with a knowledge base and live chat widget to reduce repeat questions.
Pricing is per user: Standard at $29, Plus at $45 and Pro at $70 per month, with annual billing bringing those to about $24, $36 and $56. Groove pricing is public and every plan has a 30-day trial. Higher tiers add shared inboxes, AI features, SLA management and premium integrations such as HubSpot, Jira and Salesforce.
The focus is simplicity. Teams of a few agents get a calm interface and quick setup, while companies that need voice, advanced routing or large-scale automation will usually outgrow it and look at fuller suites.
Groove suits teams that live in email and want shared inboxes without the overhead of a full service suite. Common setups include a support@ inbox, a billing@ inbox and a sales@ inbox with different assignment rules, plus a knowledge base to deflect common questions.
Use the 30-day trial to test your real workflows, especially reporting and any integrations you rely on, since several premium integrations and SLA management start on Plus. Count the number of shared inboxes you need, because Standard includes two, and check whether lite users on Pro cover occasional collaborators in other departments.
Keep researching: best help desk software for small business, help desk pricing compared.
Popular with: Software and IT
Features
Integrations
Pricing
Standard
About $24 billed annually; 2 shared inboxes, 1 knowledge base, 40+ integrations
Plus
About $36 billed annually; 5 shared inboxes, AI features, premium integrations, SLA management
Pro
About $56 billed annually; 25 shared inboxes, 50 lite users, enterprise security
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Clean, quick-to-learn interface
- 30-day free trial on all plans
- Shared inboxes, knowledge base and reporting included
- Predictable per-user pricing with annual discount
Cons
- Fewer channels and automation options than larger suites
- Advanced integrations and SLAs require the Plus plan
- No free plan
- Per-user pricing adds up for larger teams
Frequently asked questions
How much does Groove cost?
Standard is $29 per user per month, Plus $45 and Pro $70, with annual billing lowering these to roughly $24, $36 and $56.
Does Groove have a free trial?
Yes. All plans include a 30-day free trial.
Does Groove include a knowledge base?
Yes. Every plan includes a knowledge base, with more inboxes and AI features on higher tiers.
Who is Groove best for?
Small support teams that want a shared inbox with straightforward reporting and integrations.
What are the best alternatives to Groove?
Help Scout, Freshdesk and HelpDesk are common alternatives for similar team sizes.