Simple, flexible CRM with a free plan and built-in AI for small businesses
Best for: Small businesses that want a straightforward CRM they can start free
Simple CRM with a free plan for two users, included AI and paid plans from about $18 per user per month billed annually.
No-code CRM and workflow automation platform with AI for sales, marketing and service
Best for: Mid-size and enterprise teams that want CRM and process automation in one no-code platform
No-code CRM and workflow automation with AI. Growth from $40 and Enterprise from $75 per user per month, plus $15 per module.
Modern relationship CRM for teams that manage networks and deals in a spreadsheet-like view
Best for: Startups, agencies and investors who manage relationships and lightweight pipelines
Modern relationship CRM with LinkedIn, email and WhatsApp sync. Plans from $24 per member per month billed annually.
Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels
Best for: Teams already using Freshworks products, and startups that want a free start for chat
Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.
Value-priced help desk with automation, a free starter program and Freddy AI
Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
Sales CRM with built-in phone, email and Freddy AI
Best for: Small sales teams wanting built-in communication on a budget
Freshsales is the sales CRM from Freshworks. It combines contact and deal tracking with built-in calling, email and chat, so reps can reach prospects…
Collaborative shared inbox for teams that live in email
Best for: Customer-facing teams that prefer a collaborative inbox over rigid tickets
Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams…
Person-centered customer service platform built around the customer, not the ticket
Best for: Established consumer brands that want a single, continuous conversation per customer
Customer-centric service platform with one continuous conversation per customer across every channel. Quote-based, enterprise-oriented pricing.
Revenue intelligence platform that records and analyses sales conversations
Best for: Established B2B sales organisations that can justify a significant platform investment
Revenue intelligence platform for sales teams. Quote-based; third-party estimates of a platform fee plus about $1,360 to $1,600 per user per year.
Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
Simple shared inbox and help desk for small support teams
Best for: Small teams that want a simple, email-first help desk
Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.
Human-feeling shared inbox and help desk for small support teams
Best for: Small teams that want a human-feeling shared inbox
Help Scout is a help desk designed to feel like email rather than a ticket queue. Teams share inboxes, add internal notes, assign conversations…
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