Value-priced help desk with automation, a free starter program and Freddy AI
Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
Collaborative shared inbox for teams that live in email
Best for: Customer-facing teams that prefer a collaborative inbox over rigid tickets
Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams…
Person-centered customer service platform built around the customer, not the ticket
Best for: Established consumer brands that want a single, continuous conversation per customer
Customer-centric service platform with one continuous conversation per customer across every channel. Quote-based, enterprise-oriented pricing.
Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
Simple shared inbox and help desk for small support teams
Best for: Small teams that want a simple, email-first help desk
Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.
Human-feeling shared inbox and help desk for small support teams
Best for: Small teams that want a human-feeling shared inbox
Help Scout is a help desk designed to feel like email rather than a ticket queue. Teams share inboxes, add internal notes, assign conversations…
Ticketing system with AI agents for small teams, from the makers of LiveChat
Best for: Small teams that want an affordable ticketing system with built-in AI assistance
Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.
Help desk built on the HubSpot CRM so support sees the whole customer
Best for: Teams already using HubSpot CRM, sales or marketing
HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…
Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
Live chat and AI chatbot for small online businesses
Best for: Small online businesses wanting chat plus a chatbot quickly
Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…
Enterprise-grade support suite with ticketing, messaging and AI agents
Best for: Growing support teams that need many channels and deep automation
Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…
Context-aware help desk that fits neatly into the wider Zoho ecosystem
Best for: Budget-conscious teams and Zoho CRM users
Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…
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