- Pricing
- Free plan, paid from $0/mo
- Free options
- Free trial · Free version
- Deployment
- Android, Cloud / SaaS, iOS
- Popular with
- Agencies and marketing, Professional services
About Tidio
Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions, qualify leads and route harder conversations to people.
Its Lyro AI agent answers common questions from your content, and visual flows let non-technical staff build automations. A free plan makes it easy to test before paying, though conversation and AI limits shape what you can do at each tier.
Tidio is a good first step for a small shop or service business that has no chat today. Start with the free plan, add the chatbot for common questions and watch how many conversations need a person. If volume grows or you need SLAs and ticket workflows, plan a move to a fuller help desk.
At a glance, Tidio offers Live chat, Lyro AI agent, Visual chatbot builder, Shared inbox, Email and Messenger channels and more. It is best suited to small online businesses wanting chat plus a chatbot quickly, and a weaker fit for support teams needing SLAs and formal ticket workflows. Check the vendor site for current plans and pricing, as we have not listed prices for this product.
Popular with: Agencies and marketingProfessional servicesRetail and ecommerce
Features
- AI assistant
- Canned responses
- Chatbots
- Integrations
- Live chat
- Mobile app
- Multichannel messaging
- Reporting and analytics
- Shared inbox
- Website tracking
Integrations
Pricing
Free
Entry plan with limited conversations
Starter
Billed annually
Growth
Billed annually, priced by conversation volume
Plus
Higher volume
Premium
Highest volume and support
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Quick install on most website builders
- Free plan to start
- Visual chatbot builder for non-developers
- Combines chat and AI automation
Cons
- Not a full ticketing system
- AI and conversation limits vary by plan
- Reporting is lighter than larger suites
Frequently asked questions
Is Tidio free?
A free plan is available with limits.
Does Tidio have an AI chatbot?
Yes, Lyro.
Does it work with Shopify and WordPress?
Yes.
Is Tidio a help desk?
It has an inbox but is chiefly a chat and chatbot tool.
What are the best alternatives to Tidio?
Popular alternatives covered on PreferWise include Zendesk, Freshdesk and Zoho Desk. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use Tidio?
Support teams needing SLAs and formal ticket workflows. If that describes you, compare Tidio with alternatives before committing.