- Pricing
- $15/user/mo
- Free options
- Free trial
- Deployment
- Cloud / SaaS
- Popular with
- Education, Professional services
About Hiver
Hiver is a customer service tool that works inside Gmail. Teams share inboxes such as support@ or sales@, assign emails, add notes and track status without leaving the interface they already know.
Because it extends Gmail, onboarding is quick and there is little change management. It is best for teams that handle mostly email and live in Google Workspace, and less so for those needing phone, social or deep omnichannel support.
Hiver is simplest when your team already lives in Gmail. Define which shared inboxes you want, set assignment rules and test how notes and status tags appear to the team. If you may move to Microsoft 365 or need phone and social channels, evaluate alternatives first.
At a glance, Hiver offers Shared inbox in Gmail, Email assignment, Automation rules, Collision detection, SLAs and more. It is best suited to google Workspace teams handling support by email, and a weaker fit for teams on Microsoft 365 or needing phone and social channels. Check the vendor site for current plans and pricing, as we have not listed prices for this product.
Popular with: EducationProfessional servicesSoftware and IT
Features
- Collision detection
- Email assignment
- Email templates
- Knowledge base
- Live chat
- Notes and tags
- Reporting and analytics
- Shared inbox
- SLA management
- Workflow automation
Integrations
Pricing
Lite
Billed annually
Pro
Billed annually
Elite
Billed annually
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Works inside Gmail so adoption is fast
- Simple collaboration features
- No separate tool to learn
- Good for email-centric teams
Cons
- Limited outside Google Workspace
- Fewer channels than full help desks
- Advanced features require higher plans
Frequently asked questions
Does Hiver work with Outlook?
It is built for Gmail.
Is Hiver a ticketing system?
It adds ticket-like tracking to shared inboxes.
Does Hiver offer a trial?
A free trial has been offered; confirm current terms.
Who is it for?
Email-heavy teams on Google Workspace.
What are the best alternatives to Hiver?
Popular alternatives covered on PreferWise include Zendesk, Freshdesk and Zoho Desk. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use Hiver?
Teams on Microsoft 365 or needing phone and social channels. If that describes you, compare Hiver with alternatives before committing.