Behaviour-based email automation with built-in CRM workflows
Best for: SMBs needing behavioural automation
ActiveCampaign is known for visual automation builders that trigger email and other messages based on subscriber behaviour. It combines segmentation, lead scoring and a…
CRM plus collaboration, tasks and communication in one workspace
Best for: Small teams wanting CRM and collaboration together
Bitrix24 combines a CRM with team collaboration tools such as tasks, chat, video calls and document sharing. A free plan has been advertised, although…
Enterprise cross-channel customer engagement and lifecycle messaging
Best for: Enterprise consumer brands and apps
Braze orchestrates cross-channel messaging across email, push, SMS and in-app, with personalisation and experimentation for consumer brands and apps. Pricing is by custom quote…
Email, SMS and automation with a generous contact allowance
Best for: Budget-conscious teams and businesses with large lists
Brevo combines email marketing, SMS, chat and automation in one platform. Its free plan stores up to 100,000 contacts with a 300 emails per…
Design-forward email marketing platform with a 30-day free trial
Best for: Brands and agencies that care about email design and want predictable unlimited sending
Design-forward email marketing from Marigold with tiered plans, unlimited sends on Essentials and a 30-day trial.
Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
Email marketing with phone support, events tools and contact-tier pricing
Best for: Small businesses, nonprofits and local organisations that want easy email with phone support
Email marketing for small businesses and nonprofits with phone support. Three plans priced by contact tier and a free trial.
Affordable live chat and unified inbox for small businesses
Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Ecommerce-focused email and SMS automation with revenue attribution
Best for: Online stores that want revenue-focused email and SMS automations
Ecommerce email and SMS automation with a single plan priced by contacts, from $39 per month for 2,500 contacts.
Combined CRM, marketing and service suite with a limited free tier
Best for: Small businesses wanting sales and marketing in one
EngageBay combines CRM, marketing automation, live chat and help desk tools in one suite. A free plan with a limited contact allowance lets small…
Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels
Best for: Teams already using Freshworks products, and startups that want a free start for chat
Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.
Value-priced help desk with automation, a free starter program and Freddy AI
Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
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