Live chat and AI chatbot for small online businesses
Best for: Small online businesses wanting chat plus a chatbot quickly
Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…
All-in-one CRM with a free Pilot plan
Best for: Small businesses wanting an all-in-one CRM on a budget
Vtiger One is a CRM suite covering sales, marketing and support. A free One Pilot plan has been advertised for teams that need multiple…
Enterprise-grade support suite with ticketing, messaging and AI agents
Best for: Growing support teams that need many channels and deep automation
Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…
Lightweight, low-cost CRM from Zoho built for micro and small businesses
Best for: Micro and small businesses that need a simple pipeline at a very low price
Low-cost CRM from Zoho for micro and small businesses, with a free edition and paid plans from $7 per user per month billed annually.
Highly configurable CRM with a free edition and a wide app ecosystem
Best for: Cost-conscious teams that want flexibility and a broad app suite
Zoho CRM manages leads, contacts, deals and sales activities, with workflow rules, scoring and the Zia AI assistant. A large suite of Zoho apps…
Context-aware help desk that fits neatly into the wider Zoho ecosystem
Best for: Budget-conscious teams and Zoho CRM users
Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…
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