Integrations software

Outbound sales CRM with calling, SMS and email built in

Best for: Outbound and inside sales teams

Close is a CRM built for inside and outbound sales teams. Calling, SMS and email sit inside the CRM, with sequences and power dialer…

• Email sequences
• Integrations
• Lead management
• Pipeline management

Free CRM core with paid Sales Hub tiers for pipeline, automation and reporting

Best for: Small teams that want a free CRM now and room to grow

HubSpot CRM is the free contact, company and deal database at the centre of HubSpot's platform. It records emails, calls and meetings against each…

• Contact management
• Email sequences
• Email tracking
• Integrations

ITSM and service desk from Atlassian, tightly linked to Jira

Best for: IT, DevOps and internal service teams already on Atlassian

Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…

• Asset management
• Change management
• Incident management
• Integrations

Dedicated live chat software with ticketing, chatbots and AI reply tools

Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting

Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.

• AI assistant
• Canned responses
• Chatbots
• Integrations

Visual, board-based CRM that adapts to your sales process

Best for: Teams wanting a flexible, visual CRM tied to wider work management

monday Sales CRM builds a CRM on monday.com's flexible boards. Leads, deals and accounts live in customisable boards with automations, dashboards and email sync,…

• Customisation
• Email and calendar sync
• Email templates
• Forms

Straightforward live chat for sales and support with optional PowerUps

Best for: Small and mid-size businesses that want a dependable live chat without extra complexity

Simple live chat with modular PowerUps. Standard plans from about $29 per seat per month; Pro is quoted.

• Chatbots
• Integrations
• Live chat
• Multilingual support

Enterprise campaign orchestration, scoring and closed-loop reporting

Best for: Complex enterprise marketing

Oracle Eloqua supports complex enterprise marketing with lead and account scoring, multichannel campaign orchestration and closed-loop reporting. Pricing is by custom quote and it…

• Email and calendar sync
• Event marketing
• Integrations
• Lead scoring

Journeys and customer data in one platform

Best for: Teams wanting journeys and data together

Ortto combines visual journey building, campaign analytics and customer data, aimed at teams wanting both together. Confirm current package and contact-volume costs. Ortto brings…

• Contact management
• Customer journeys
• Email and calendar sync
• Forms

Long-running open-source ticketing system for self-hosted support

Best for: IT teams and organisations that want a free, self-hosted ticket system

osTicket is a widely used open-source support ticket system. It turns email, web forms and phone requests into tickets, applies routing and SLA plans,…

• Canned responses
• Forms
• Integrations
• Knowledge base

AI meeting assistant that transcribes, summarises and answers questions about your meetings

Best for: Individuals and teams that want accurate transcripts and summaries for most meetings

AI meeting assistant with live transcription and summaries. Free Basic plan; Pro from about $8.33 per user per month billed annually.

• AI meeting summaries
• Integrations
• Meeting recording
• Meeting transcription

Visual, sales-first CRM built around the deal pipeline

Best for: Small and mid-sized sales teams focused on pipeline execution

Pipedrive is a CRM designed around the pipeline. Deals appear as cards that move across stages, activities remind reps what to do next, and…

• Activity reminders
• Customisation
• Email and calendar sync
• Integrations

The configurable enterprise CRM, with Starter Suite for smaller teams

Best for: Mid-size and enterprise sales teams with complex processes

Salesforce Sales Cloud is the best-known CRM for complex sales organisations. It manages leads, opportunities, accounts and forecasting, and its configuration layer lets administrators…

• AI assistant
• Customisation
• Integrations
• Lead management