ITSM and service desk from Atlassian, tightly linked to Jira
Best for: IT, DevOps and internal service teams already on Atlassian
Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…
Dedicated live chat software with ticketing, chatbots and AI reply tools
Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting
Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.
Straightforward live chat for sales and support with optional PowerUps
Best for: Small and mid-size businesses that want a dependable live chat without extra complexity
Simple live chat with modular PowerUps. Standard plans from about $29 per seat per month; Pro is quoted.
Long-running open-source ticketing system for self-hosted support
Best for: IT teams and organisations that want a free, self-hosted ticket system
osTicket is a widely used open-source support ticket system. It turns email, web forms and phone requests into tickets, applies routing and SLA plans,…
Live chat and AI chatbot for small online businesses
Best for: Small online businesses wanting chat plus a chatbot quickly
Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…
Enterprise-grade support suite with ticketing, messaging and AI agents
Best for: Growing support teams that need many channels and deep automation
Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…
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