Gorgias
Help desk built for ecommerce stores with deep Shopify integration
- Pricing
- $10/mo
- Free options
- Free trial
- Deployment
- Android, Cloud / SaaS, iOS
- Popular with
- Retail and ecommerce
About Gorgias
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket, so agents can refund, edit or cancel orders without leaving the conversation.
Macros, rules and an AI agent handle common questions such as order status, while live chat and social channels feed the same inbox. Pricing is based on billable ticket volume rather than agent seats, so costs follow how busy your store is.
Gorgias pricing follows billable tickets, so measure your monthly volume first. Stores with a lot of order-status, returns and shipping questions benefit most, because automation and macros can resolve them without an agent. Check how AI-handled conversations are billed on the vendor pricing page before you estimate your costs.
At a glance, Gorgias offers Shopify order actions in tickets, Macros and rules, AI agent, Live chat, Social inbox and more. It is best suited to ecommerce brands with high order-related ticket volume, and a weaker fit for b2B or service businesses without an online store. Check the vendor site for current plans and pricing, as we have not listed prices for this product.
Popular with: Retail and ecommerce
Features
- AI assistant
- Canned responses
- Customer data sidebar
- Live chat
- Reporting and analytics
- Self-service portal
- Shared inbox
- Shopify order actions in tickets
- Social media inbox
- Voice and calling
Integrations
Pricing
Starter
About 50 billable tickets a month
Basic
About 300 billable tickets a month
Pro
About 2,000 billable tickets a month
Advanced
About 5,000 billable tickets a month
Enterprise
Higher volumes
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Order data and actions inside each ticket
- Pricing tied to ticket volume rather than seats
- Strong automation for repetitive store questions
- Built for Shopify, BigCommerce and Magento
Cons
- Less suited to non-ecommerce support
- Costs rise with ticket volume
- Fewer enterprise controls than general suites
Frequently asked questions
How is Gorgias priced?
By billable ticket volume rather than per agent; check the vendor pricing page for current tiers.
Does Gorgias work with Shopify?
Yes, deeply.
Does Gorgias have an AI agent?
Yes, with usage-based pricing on the vendor site.
Is it good outside ecommerce?
It is optimised for online stores.
What are the best alternatives to Gorgias?
Popular alternatives covered on PreferWise include Zendesk, Freshdesk and Zoho Desk. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use Gorgias?
B2B or service businesses without an online store. If that describes you, compare Gorgias with alternatives before committing.