B2B contact database and sales engagement platform with a free plan
Best for: Startups and SMB sales teams that want data and outreach in one tool
B2B data and sales engagement platform with a free plan and paid plans from $49 per user per month billed annually.
CRM plus collaboration, tasks and communication in one workspace
Best for: Small teams wanting CRM and collaboration together
Bitrix24 combines a CRM with team collaboration tools such as tasks, chat, video calls and document sharing. A free plan has been advertised, although…
Outbound sales CRM with calling, SMS and email built in
Best for: Outbound and inside sales teams
Close is a CRM built for inside and outbound sales teams. Calling, SMS and email sit inside the CRM, with sequences and power dialer…
Combined CRM, marketing and service suite with a limited free tier
Best for: Small businesses wanting sales and marketing in one
EngageBay combines CRM, marketing automation, live chat and help desk tools in one suite. A free plan with a limited contact allowance lets small…
Person-centered customer service platform built around the customer, not the ticket
Best for: Established consumer brands that want a single, continuous conversation per customer
Customer-centric service platform with one continuous conversation per customer across every channel. Quote-based, enterprise-oriented pricing.
Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
Customer-centric CRM and help desk that unifies every conversation into one timeline
Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer
Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.
Multichannel outreach with email, LinkedIn, calls and a built-in lead database
Best for: Outbound teams and agencies that value personalisation and multichannel sequences
Multichannel outreach platform with email, LinkedIn, SMS and calls. Plans from $55 per month billed yearly.
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
Enterprise sales execution platform with sequences, dialer, AI agents and forecasting
Best for: Mid-size and enterprise sales teams that run structured outbound and pipeline management
Enterprise sales execution platform with sequences, dialer, AI agents and forecasting. Quote-based annual contracts.
Revenue workflow platform with cadences, conversation intelligence and forecasting
Best for: B2B sales teams that want a full revenue workflow platform
Revenue workflow platform with cadences and conversation intelligence. Quote-based; third-party estimates from about $125 to $180 per user per month.
Enterprise-grade support suite with ticketing, messaging and AI agents
Best for: Growing support teams that need many channels and deep automation
Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…
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