CRM plus collaboration, tasks and communication in one workspace
Best for: Small teams wanting CRM and collaboration together
Bitrix24 combines a CRM with team collaboration tools such as tasks, chat, video calls and document sharing. A free plan has been advertised, although…
Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
Outbound sales CRM with calling, SMS and email built in
Best for: Outbound and inside sales teams
Close is a CRM built for inside and outbound sales teams. Calling, SMS and email sit inside the CRM, with sequences and power dialer…
CRM built to live inside Google Workspace
Best for: Google Workspace-centred teams
Copper is a CRM that integrates tightly with Google Workspace, working inside Gmail and syncing with Calendar, Drive and Contacts. Teams manage leads and…
Affordable live chat and unified inbox for small businesses
Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Mac and iOS CRM for Apple-first service businesses
Best for: Apple-first service businesses
Daylite is a CRM built natively for Apple devices, with a dedicated Mac and iOS app. It manages contacts, projects, tasks and sales pipelines…
Combined CRM, marketing and service suite with a limited free tier
Best for: Small businesses wanting sales and marketing in one
EngageBay combines CRM, marketing automation, live chat and help desk tools in one suite. A free plan with a limited contact allowance lets small…
Value-priced help desk with automation, a free starter program and Freddy AI
Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
Sales CRM with built-in phone, email and Freddy AI
Best for: Small sales teams wanting built-in communication on a budget
Freshsales is the sales CRM from Freshworks. It combines contact and deal tracking with built-in calling, email and chat, so reps can reach prospects…
Collaborative shared inbox for teams that live in email
Best for: Customer-facing teams that prefer a collaborative inbox over rigid tickets
Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams…
Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
Human-feeling shared inbox and help desk for small support teams
Best for: Small teams that want a human-feeling shared inbox
Help Scout is a help desk designed to feel like email rather than a ticket queue. Teams share inboxes, add internal notes, assign conversations…
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