- Pricing
- $25/seat/mo
- Free options
- Free trial
- Deployment
- Android, Cloud / SaaS, iOS
- Popular with
- Logistics and transport, Professional services
About Front
Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams can discuss a message beside it without forwarding, which keeps context in one place.
It is popular with customer-facing teams in account management, operations and support that do not want a rigid ticketing workflow. Plans start at $25 per seat per month on annual billing, and heavier automation or analytics sits on higher tiers.
Front suits teams where a conversation belongs to a person or account rather than a ticket number. Comments, shared drafts and rules let several people work a thread without forwarding it. Run a pilot with one team, then check how reporting and permissions behave before you roll it out across the company.
At a glance, Front offers Shared inbox, Internal comments, Rules and automation, Multichannel messaging, Shared drafts and more. It is best suited to customer-facing teams that prefer a collaborative inbox over rigid tickets, and a weaker fit for high-volume support with strict SLA workflows. Published plans are summarised in the pricing section below, and prices should be confirmed on the vendor site before purchase.
Popular with: Logistics and transportProfessional servicesSoftware and IT
Features
- AI assistant
- Collision detection
- Knowledge base
- Live chat
- Multichannel messaging
- Reporting and analytics
- Shared inbox
- Team collaboration
- Workflow automation
Integrations
Pricing
Starter
Entry tier
Growth
Mid tier, check seat limits and automation allowances
Scale
Higher tier for larger teams
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Familiar email-like experience
- Strong collaboration through comments and shared drafts
- Flexible enough for support, sales and operations
- Good rules engine for assignment
Cons
- Per-seat price is higher than entry-level help desks
- Less structured than a classic ticketing system
- Advanced analytics need upper tiers
Frequently asked questions
How much does Front cost?
Our pricing guide lists plans from $25 per seat per month on annual billing.
Is Front a help desk?
It works as one but is built as a collaborative inbox first.
Does Front offer a free trial?
A free trial is typically offered; confirm current terms on the vendor site.
Which teams use Front?
Support, account management and operations teams.
What are the best alternatives to Front?
Popular alternatives covered on PreferWise include Zendesk, Freshdesk and Zoho Desk. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use Front?
High-volume support with strict SLA workflows. If that describes you, compare Front with alternatives before committing.