- Pricing
- Free plan, paid from $9/mo
- Free options
- Free trial · Free version
- Deployment
- Android, Cloud / SaaS, iOS
- Popular with
- Professional services, Retail and ecommerce
About Freshsales
Freshsales is the sales CRM from Freshworks. It combines contact and deal tracking with built-in calling, email and chat, so reps can reach prospects without separate tools.
Growth is commonly listed from $9 per user per month on annual billing, with higher tiers adding sequences and advanced analytics. It appeals to budget-conscious small sales teams that want communication features included.
The main benefit is having phone and email in the same record as the deal. Test call quality and cost in your target countries, since communication usage may be billed separately, and check that the plan you need includes sequences and the reports your managers expect.
At a glance, Freshsales offers Contact and deal management, Built-in phone and email, Freddy AI, Sales sequences, Lead scoring and more. It is best suited to small sales teams wanting built-in communication on a budget, and a weaker fit for large enterprises with complex process needs. Published plans are summarised in the pricing section below, and prices should be confirmed on the vendor site before purchase.
Popular with: Professional servicesRetail and ecommerceSoftware and IT
Features
- AI assistant
- Contact management
- Email and calendar sync
- Email sequences
- Lead scoring
- Mobile app
- Pipeline management
- Reporting and analytics
- Territory management
- Workflow automation
Integrations
Pricing
Free
Up to 3 users subject to limits
Growth
Billed annually
Prices change often. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Low entry price
- Calling and email built in
- Free plan for small teams
- Good fit for the Freshworks suite
- Part of the wider Freshworks suite
Cons
- Advanced sales features need higher plans
- Communication usage may cost extra
- Smaller ecosystem than larger CRMs
Frequently asked questions
How much is Freshsales?
Growth is commonly listed from $9 per user per month billed annually.
Is there a free plan?
A free plan for up to three users has been advertised, subject to limits.
Does it include phone?
Yes, built-in calling features are central.
Who is it for?
Small sales teams.
What are the best alternatives to Freshsales?
Popular alternatives covered on PreferWise include HubSpot CRM, Salesforce Sales Cloud and Pipedrive. Which fits best depends on team size, channels and budget, so compare them side by side before you decide.
Who should not use Freshsales?
Large enterprises with complex process needs. If that describes you, compare Freshsales with alternatives before committing.