AI assistant software

Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels

Best for: Teams already using Freshworks products, and startups that want a free start for chat

Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.

• AI assistant
• Chatbots
• Live chat
• Multichannel messaging

Conversational support platform built around its Fin AI agent

Best for: SaaS and product-led teams that want support and messaging together

Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…

• AI assistant
• Knowledge base
• Live chat
• Multilingual support

Dedicated live chat software with ticketing, chatbots and AI reply tools

Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting

Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.

• AI assistant
• Canned responses
• Chatbots
• Integrations

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

• AI assistant
• Canned responses
• Chatbots
• Integrations

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

• AI assistant
• Canned responses
• Integrations
• Knowledge base