HelpDesk
Ticketing system with AI agents for small teams, from the makers of LiveChat
- Pricing
- $19/user/mo
- Free options
- Free trial
- Deployment
- Cloud / SaaS
- Popular with
- Software and IT
About HelpDesk
HelpDesk pricing at a glance: Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.
HelpDesk is a ticketing system for small support teams, built by the company behind LiveChat. It turns email, chat, Messenger and SMS conversations into tickets with assignment rules, canned responses and a shared inbox.
Pricing is simple. Essential costs $19 per user per month on yearly billing, Growth $79 and Enterprise is custom. HelpDesk pricing includes a clearly stated number of AI Agent resolutions per plan, from 10 a month on Essential to 200 on Growth, with extra packs of 50 priced at $49.50.
Essential suits a lean team starting out, though history is limited to 60 days and you get three ticketing rules. Growth adds teams, chat supervision, working hours and unlimited history, so many growing teams will land there.
HelpDesk works well for small teams that want ticketing with clear AI allowances and a path to live chat through LiveChat. A typical setup connects a shared support address, chat and Messenger, then uses ticketing rules and canned responses to speed up replies.
During the 14-day trial, measure how many AI resolutions your team uses in a normal week and compare that with the plan allowance, since extra packs of 50 cost $49.50. Check that Essential limits, including 60 days of history and three ticketing rules, are acceptable; if not, price Growth, which jumps from $19 to $79 per user on annual billing.
Keep researching: best help desk software for small business, help desk pricing compared.
Popular with: Software and IT
Features
Integrations
Pricing
Essential
Billed yearly ($25 monthly); ticketing, shared inbox, 1 AI Agent with 10 AI resolutions per month
Growth
Billed yearly ($99 monthly); 10 AI Agents, 200 AI resolutions, summaries, chat supervision
Enterprise
Custom AI Agents, SSO, audit logs, SLAs, dedicated account manager
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Low entry price with yearly billing
- Clear AI allowances per plan with pay-as-you-go packs
- 14-day free trial without a credit card
- SOC 2 Type 2 and HIPAA listed on Enterprise
Cons
- Jump from Essential to Growth is large
- Essential limits history to 60 days and has only three ticketing rules
- AI resolutions beyond plan limits cost extra
- Smaller integration ecosystem than the biggest suites
Frequently asked questions
How much does HelpDesk cost?
Essential is $19 per user per month billed yearly ($25 monthly), Growth is $79 yearly ($99 monthly) and Enterprise is custom.
Does HelpDesk have a free trial?
Yes. A 14-day trial is available without a credit card.
How do AI resolutions work in HelpDesk?
Each plan includes a set number of AI Agent resolutions per month, such as 10 on Essential and 200 on Growth. Extra packs of 50 cost $49.50.
Does HelpDesk work with LiveChat?
Yes. Both are from the same company and are designed to work together.
What are the best alternatives to HelpDesk?
Freshdesk, Help Scout and Zoho Desk are the usual comparisons.
User reviews
Alternatives to HelpDesk
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Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
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Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
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Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
HelpDesk vs Chatwoot
| HelpDesk | Chatwoot | |
|---|---|---|
| Starting price | $19/user/mo | $0/mo |
| Free version | No | Yes |
| Free trial | Yes | Yes |
| Deployment | Cloud / SaaS | Android, Cloud / SaaS, iOS, On-premise |
| Best for | Small teams that want an affordable ticketing system with built-in AI assistance | Technical teams that want an open-source, self-hosted support tool |
| Not ideal for | Teams that need advanced workforce management or deep customisation | Teams without engineering support |
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