On-premise software

ITSM and service desk from Atlassian, tightly linked to Jira

Best for: IT, DevOps and internal service teams already on Atlassian

Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…

• Asset management
• Change management
• Incident management
• Integrations

ITSM with service desk, asset management and CMDB, available cloud or on-premises

Best for: IT teams that want flexible deployment and ITIL coverage at a competitive price

ITSM suite from ManageEngine with cloud or on-premises deployment. On-premises plans from $13 per technician per month.

• Asset management
• Change management
• Incident management
• Reporting and analytics