Find software you can trust

Behaviour-based email marketing automation for SaaS companies

Best for: SaaS companies sending behaviour-triggered onboarding and lifecycle emails

Behaviour-based email automation for SaaS. Plans listed at $49 and $59 per month with unlimited emails and flows.

• A/B testing
• Customer journeys
• Email campaigns
• Event-triggered messaging

Free AI notetaker with unlimited recordings and transcripts

Best for: Individuals and sales teams that want a generous free notetaker

AI notetaker with a free plan for unlimited recordings. Premium from about $16 per user per month billed annually.

• AI meeting summaries
• CRM integration
• Meeting recording
• Meeting transcription

AI notetaker that records, transcribes and summarises meetings across video platforms

Best for: Teams that want searchable meeting records and CRM-ready notes

AI notetaker with transcription, summaries and CRM sync. Free plan; Pro from about $10 per user per month billed annually.

• AI meeting summaries
• CRM integration
• Meeting recording
• Meeting transcription

Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels

Best for: Teams already using Freshworks products, and startups that want a free start for chat

Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.

• AI assistant
• Chatbots
• Live chat
• Multichannel messaging

Value-priced help desk with automation, a free starter program and Freddy AI

Best for: Small and mid-sized teams that want strong capability at a lower price

Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…

• AI assistant
• Canned responses
• Collision detection
• Knowledge base

Sales CRM with built-in phone, email and Freddy AI

Best for: Small sales teams wanting built-in communication on a budget

Freshsales is the sales CRM from Freshworks. It combines contact and deal tracking with built-in calling, email and chat, so reps can reach prospects…

• AI assistant
• Contact management
• Email and calendar sync
• Email sequences

Modern ITSM platform with service desk, asset management and workflow automation

Best for: IT teams in mid-size companies that want a modern, approachable ITSM tool

Modern ITSM platform with service desk, change and asset management. Plans from $19 per agent per month billed annually.

• Asset management
• Change management
• Incident management
• Self-service portal

Collaborative shared inbox for teams that live in email

Best for: Customer-facing teams that prefer a collaborative inbox over rigid tickets

Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams…

• AI assistant
• Collision detection
• Knowledge base
• Live chat

Revenue intelligence platform that records and analyses sales conversations

Best for: Established B2B sales organisations that can justify a significant platform investment

Revenue intelligence platform for sales teams. Quote-based; third-party estimates of a platform fee plus about $1,360 to $1,600 per user per year.

• AI assistant
• CRM integration
• Meeting recording
• Meeting transcription

AI notepad that captures meetings without a bot and blends your notes with the transcript

Best for: Professionals who want bot-free notes that combine their own jottings with AI

Bot-free AI notepad that enhances your meeting notes. Free Basic plan; Business $14 per user per month.

• AI meeting summaries
• Meeting transcription
• Native Mac app
• Notes and tags

Simple shared inbox and help desk for small support teams

Best for: Small teams that want a simple, email-first help desk

Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.

• AI assistant
• Knowledge base
• Reporting and analytics
• Shared inbox

Human-feeling shared inbox and help desk for small support teams

Best for: Small teams that want a human-feeling shared inbox

Help Scout is a help desk designed to feel like email rather than a ticket queue. Teams share inboxes, add internal notes, assign conversations…

• AI assistant
• Canned responses
• Collision detection
• Contact management