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Modern ITSM platform with service desk, asset management and workflow automation

Best for: IT teams in mid-size companies that want a modern, approachable ITSM tool

Modern ITSM platform with service desk, change and asset management. Plans from $19 per agent per month billed annually.

• Asset management
• Change management
• Incident management
• Self-service portal

ITSM and service desk from Atlassian, tightly linked to Jira

Best for: IT, DevOps and internal service teams already on Atlassian

Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…

• Asset management
• Change management
• Incident management
• Integrations

ITSM with service desk, asset management and CMDB, available cloud or on-premises

Best for: IT teams that want flexible deployment and ITIL coverage at a competitive price

ITSM suite from ManageEngine with cloud or on-premises deployment. On-premises plans from $13 per technician per month.

• Asset management
• Change management
• Incident management
• Reporting and analytics

Enterprise ITSM platform with workflows, AI and deep integration across the ServiceNow suite

Best for: Large enterprises with complex IT operations and budget for implementation

Enterprise ITSM and workflow platform. Quote-based; third-party estimates from about $100 per fulfiller per month.

• AI assistant
• Change management
• Incident management
• Self-service portal