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Combined CRM, marketing and service suite with a limited free tier

Best for: Small businesses wanting sales and marketing in one

EngageBay combines CRM, marketing automation, live chat and help desk tools in one suite. A free plan with a limited contact allowance lets small…

• Contact management
• Email campaigns
• Forms
• Landing pages

Free AI notetaker with unlimited recordings and transcripts

Best for: Individuals and sales teams that want a generous free notetaker

AI notetaker with a free plan for unlimited recordings. Premium from about $16 per user per month billed annually.

• AI meeting summaries
• CRM integration
• Meeting recording
• Meeting transcription

AI notetaker that records, transcribes and summarises meetings across video platforms

Best for: Teams that want searchable meeting records and CRM-ready notes

AI notetaker with transcription, summaries and CRM sync. Free plan; Pro from about $10 per user per month billed annually.

• AI meeting summaries
• CRM integration
• Meeting recording
• Meeting transcription

Modern relationship CRM for teams that manage networks and deals in a spreadsheet-like view

Best for: Startups, agencies and investors who manage relationships and lightweight pipelines

Modern relationship CRM with LinkedIn, email and WhatsApp sync. Plans from $24 per member per month billed annually.

• AI assistant
• Contact management
• Data enrichment
• Email and calendar sync

Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels

Best for: Teams already using Freshworks products, and startups that want a free start for chat

Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.

• AI assistant
• Chatbots
• Live chat
• Multichannel messaging

Value-priced help desk with automation, a free starter program and Freddy AI

Best for: Small and mid-sized teams that want strong capability at a lower price

Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…

• AI assistant
• Canned responses
• Collision detection
• Knowledge base

Sales CRM with built-in phone, email and Freddy AI

Best for: Small sales teams wanting built-in communication on a budget

Freshsales is the sales CRM from Freshworks. It combines contact and deal tracking with built-in calling, email and chat, so reps can reach prospects…

• AI assistant
• Contact management
• Email and calendar sync
• Email sequences

Modern ITSM platform with service desk, asset management and workflow automation

Best for: IT teams in mid-size companies that want a modern, approachable ITSM tool

Modern ITSM platform with service desk, change and asset management. Plans from $19 per agent per month billed annually.

• Asset management
• Change management
• Incident management
• Self-service portal

Collaborative shared inbox for teams that live in email

Best for: Customer-facing teams that prefer a collaborative inbox over rigid tickets

Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams…

• AI assistant
• Collision detection
• Knowledge base
• Live chat

Email marketing with funnels and landing pages

Best for: Small businesses wanting funnels and email

GetResponse combines email marketing, landing pages, funnels and webinars. Starter is listed from $19 a month with a limited workflow allowance, and higher plans…

• Ecommerce tools
• Email campaigns
• Email templates
• Forms

Person-centered customer service platform built around the customer, not the ticket

Best for: Established consumer brands that want a single, continuous conversation per customer

Customer-centric service platform with one continuous conversation per customer across every channel. Quote-based, enterprise-oriented pricing.

• AI assistant
• Automation
• Customer data sidebar
• Multichannel messaging

Revenue intelligence platform that records and analyses sales conversations

Best for: Established B2B sales organisations that can justify a significant platform investment

Revenue intelligence platform for sales teams. Quote-based; third-party estimates of a platform fee plus about $1,360 to $1,600 per user per year.

• AI assistant
• CRM integration
• Meeting recording
• Meeting transcription