LiveChat
Dedicated live chat software with ticketing, chatbots and AI reply tools
- Pricing
- $19/agent/mo
- Free options
- Free trial
- Deployment
- Cloud / SaaS
- Popular with
- Retail and ecommerce, Software and IT
About LiveChat
LiveChat pricing at a glance: Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.
LiveChat is a purpose-built live chat platform that lets teams talk to website visitors in real time. The agent app is fast and focused, with canned responses, tags, visitor tracking and a customisable chat widget.
Pricing is per agent per month on annual billing: Starter $19, Team $49 and Business $79, with Enterprise on request. LiveChat pricing includes Text Intelligence AI features on every plan, while WhatsApp, Instagram and AI automation are priced as add-ons. Higher tiers raise the visitor-tracking cap and add advanced reporting and workforce scheduling.
Starter is useful for a single agent but has no reporting, so most growing teams start on Team. If you also need ticketing, pair LiveChat with HelpDesk from the same company or consider a combined platform.
LiveChat is strongest when chat is a primary support or sales channel. Teams use it to qualify visitors, answer pre-sales questions, run proactive chats on pricing pages and hand complex issues to a ticketing tool. Its reporting on Team and Business plans helps managers track response times and chat satisfaction.
Before choosing a plan, check the live visitor cap, the chat history limit and whether you need advanced reporting or scheduling. Price any WhatsApp, Instagram or AI automation add-ons you plan to use, and compare the all-in per-agent cost with a bundled platform such as Freshchat or Tidio, which may include channels LiveChat sells separately.
Keep researching: best help desk software for ecommerce, help desk pricing compared.
Popular with: Retail and ecommerceSoftware and IT
Features
Integrations
Pricing
Starter
Billed annually; 60-day history, up to 100 tracked visitors, no reporting
Team
Billed annually; unlimited history, 400 visitors, full widget customisation, basic reporting
Business
Billed annually; 1,000 visitors, advanced reporting, work scheduler, staffing prediction
Enterprise
Dedicated onboarding, SSO, HIPAA compliance
Pricing verified November 2026 against the vendor pricing page. Check the vendor for current pricing. How we evaluate software.
Pros and cons
Pros
- Mature, polished chat widget and agent app
- Text Intelligence AI features such as reply suggestions and summaries on all plans
- Large marketplace of integrations
- 14-day free trial
Cons
- No free plan
- Starter has no reporting and short history
- WhatsApp, Instagram and AI automation are priced separately
- Per-agent pricing climbs quickly on Business
Frequently asked questions
How much does LiveChat cost?
Starter is $19, Team $49 and Business $79 per agent per month on annual billing. Enterprise is quoted.
Does LiveChat have a free trial?
Yes. A 14-day free trial is available.
Does LiveChat include AI?
All plans include Text Intelligence features such as reply suggestions and chat summaries. Chatbot and AI automation are sold separately.
Can LiveChat track visitors?
Yes. Plans cap the number of tracked live visitors, from about 100 on Starter to 1,000 on Business.
What are the best alternatives to LiveChat?
Tidio, Crisp, Intercom and Freshchat are common alternatives.
User reviews
Alternatives to LiveChat
Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
Affordable live chat and unified inbox for small businesses
Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Conversational marketing and chat platform, now part of Salesloft
Best for: B2B sales and marketing teams with high-intent web traffic and rep capacity to staff chat
B2B conversational marketing and chat platform, now part of Salesloft. Quote-based annual contracts.
LiveChat vs Chatwoot
| LiveChat | Chatwoot | |
|---|---|---|
| Starting price | $19/agent/mo | $0/mo |
| Free version | No | Yes |
| Free trial | Yes | Yes |
| Deployment | Cloud / SaaS | Android, Cloud / SaaS, iOS, On-premise |
| Best for | Support and sales teams that want a dedicated, reliable live chat with strong reporting | Technical teams that want an open-source, self-hosted support tool |
| Not ideal for | Teams that need a free plan or want live chat bundled into a full ticketing suite | Teams without engineering support |
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