Ticketing system with AI agents for small teams, from the makers of LiveChat
Best for: Small teams that want an affordable ticketing system with built-in AI assistance
Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.
Gmail-based help desk that turns shared inboxes into tickets
Best for: Google Workspace teams handling support by email
Hiver is a customer service tool that works inside Gmail. Teams share inboxes such as support@ or sales@, assign emails, add notes and track…
Free CRM core with paid Sales Hub tiers for pipeline, automation and reporting
Best for: Small teams that want a free CRM now and room to grow
HubSpot CRM is the free contact, company and deal database at the centre of HubSpot's platform. It records emails, calls and meetings against each…
CRM-connected marketing automation for B2B and inbound teams
Best for: Growing B2B teams that want marketing and CRM aligned
HubSpot Marketing Hub runs email, landing pages, forms, lead nurturing and campaign reporting on top of the HubSpot CRM. Because marketing and sales share…
Help desk built on the HubSpot CRM so support sees the whole customer
Best for: Teams already using HubSpot CRM, sales or marketing
HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…
CRM with project management and optional marketing and service apps
Best for: Small and mid-size teams that need CRM plus project tracking after a deal closes
CRM with project management and optional marketing and service apps. CRM plans from $29 per user per month billed annually.
Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
Cross-channel journeys and customer profiles for mid-market and enterprise
Best for: Mid-market and enterprise teams
Iterable offers cross-channel journeys, customer profiles and personalisation for mid-market and enterprise teams. Pricing is quote-based. Iterable is typically evaluated by mid-market and enterprise…
ITSM and service desk from Atlassian, tightly linked to Jira
Best for: IT, DevOps and internal service teams already on Atlassian
Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…
Customer-centric CRM and help desk that unifies every conversation into one timeline
Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer
Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.
Multichannel outreach with email, LinkedIn, calls and a built-in lead database
Best for: Outbound teams and agencies that value personalisation and multichannel sequences
Multichannel outreach platform with email, LinkedIn, SMS and calls. Plans from $55 per month billed yearly.
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
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