Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
AI notepad that captures meetings without a bot and blends your notes with the transcript
Best for: Professionals who want bot-free notes that combine their own jottings with AI
Bot-free AI notepad that enhances your meeting notes. Free Basic plan; Business $14 per user per month.
Simple shared inbox and help desk for small support teams
Best for: Small teams that want a simple, email-first help desk
Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.
Human-feeling shared inbox and help desk for small support teams
Best for: Small teams that want a human-feeling shared inbox
Help Scout is a help desk designed to feel like email rather than a ticket queue. Teams share inboxes, add internal notes, assign conversations…
Ticketing system with AI agents for small teams, from the makers of LiveChat
Best for: Small teams that want an affordable ticketing system with built-in AI assistance
Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.
Gmail-based help desk that turns shared inboxes into tickets
Best for: Google Workspace teams handling support by email
Hiver is a customer service tool that works inside Gmail. Teams share inboxes such as support@ or sales@, assign emails, add notes and track…
Free CRM core with paid Sales Hub tiers for pipeline, automation and reporting
Best for: Small teams that want a free CRM now and room to grow
HubSpot CRM is the free contact, company and deal database at the centre of HubSpot's platform. It records emails, calls and meetings against each…
CRM-connected marketing automation for B2B and inbound teams
Best for: Growing B2B teams that want marketing and CRM aligned
HubSpot Marketing Hub runs email, landing pages, forms, lead nurturing and campaign reporting on top of the HubSpot CRM. Because marketing and sales share…
Help desk built on the HubSpot CRM so support sees the whole customer
Best for: Teams already using HubSpot CRM, sales or marketing
HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…
Enterprise personalisation and journey orchestration
Best for: Enterprise personalisation teams
Insider One provides journey orchestration and personalisation for enterprise customer experience teams. Pricing is quote-based. Insider One is aimed at enterprise personalisation programmes. Ask…
CRM with project management and optional marketing and service apps
Best for: Small and mid-size teams that need CRM plus project tracking after a deal closes
CRM with project management and optional marketing and service apps. CRM plans from $29 per user per month billed annually.
Cold email platform focused on deliverability, unlimited sending accounts and warm-up
Best for: Agencies and outbound teams sending high volumes of cold email
Cold email platform with unlimited accounts and warm-up. Outreach plans from $47 per month; credits billed separately.
Listings marked Sponsored are paid placements. Ratings come from user reviews, or from our editorial rating where no reviews exist yet.
