Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
Cross-channel journeys and customer profiles for mid-market and enterprise
Best for: Mid-market and enterprise teams
Iterable offers cross-channel journeys, customer profiles and personalisation for mid-market and enterprise teams. Pricing is quote-based. Iterable is typically evaluated by mid-market and enterprise…
ITSM and service desk from Atlassian, tightly linked to Jira
Best for: IT, DevOps and internal service teams already on Atlassian
Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…
All-in-one CRM, sales automation and email marketing for small service businesses
Best for: Service businesses and consultants that want CRM, automation and payments in one tool
All-in-one CRM, sales automation and payments for small service businesses. Keap Max listed at about $249 per month billed annually.
Email platform for creators with a free newsletter plan and monetisation tools
Best for: Creators, writers and coaches building audiences and selling products
Email platform for creators with a free plan up to 10,000 subscribers; paid plans from $39 per month.
Ecommerce email and SMS automation built on customer data
Best for: Ecommerce and DTC brands
Klaviyo is built for online stores. It ingests purchase and browsing data from platforms such as Shopify and uses it for segmentation, personalised flows…
Customer-centric CRM and help desk that unifies every conversation into one timeline
Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer
Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.
Multichannel outreach with email, LinkedIn, calls and a built-in lead database
Best for: Outbound teams and agencies that value personalisation and multichannel sequences
Multichannel outreach platform with email, LinkedIn, SMS and calls. Plans from $55 per month billed yearly.
One-price CRM for small businesses with no tiers and no contracts
Best for: Small businesses and solo operators who want a simple CRM at a single predictable price
Simple CRM with a single $15 per user per month plan, a 30-day free trial and no contracts.
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
Dedicated live chat software with ticketing, chatbots and AI reply tools
Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting
Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.
Email platform for SaaS with campaigns, loops and transactional email in one place
Best for: SaaS startups sending product emails, newsletters and transactional messages from one tool
Email platform for SaaS with a free plan up to 1,000 contacts and Growth at $49 per month for 5,000 contacts.
Listings marked Sponsored are paid placements. Ratings come from user reviews, or from our editorial rating where no reviews exist yet.
