Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
Affordable live chat and unified inbox for small businesses
Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Conversational marketing and chat platform, now part of Salesloft
Best for: B2B sales and marketing teams with high-intent web traffic and rep capacity to staff chat
B2B conversational marketing and chat platform, now part of Salesloft. Quote-based annual contracts.
Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels
Best for: Teams already using Freshworks products, and startups that want a free start for chat
Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.
Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
Dedicated live chat software with ticketing, chatbots and AI reply tools
Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting
Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.
Straightforward live chat for sales and support with optional PowerUps
Best for: Small and mid-size businesses that want a dependable live chat without extra complexity
Simple live chat with modular PowerUps. Standard plans from about $29 per seat per month; Pro is quoted.
Free live chat with unlimited agents, ticketing and a hosted knowledge base
Best for: Small businesses and startups that want live chat without a monthly bill
Free live chat software with unlimited agents, ticketing, knowledge base and CRM. Optional paid add-ons.
Live chat and AI chatbot for small online businesses
Best for: Small online businesses wanting chat plus a chatbot quickly
Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…
Enterprise-grade support suite with ticketing, messaging and AI agents
Best for: Growing support teams that need many channels and deep automation
Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…
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