Find software you can trust

Conversational support platform built around its Fin AI agent

Best for: SaaS and product-led teams that want support and messaging together

Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…

• AI assistant
• Knowledge base
• Live chat
• Multilingual support

Cross-channel journeys and customer profiles for mid-market and enterprise

Best for: Mid-market and enterprise teams

Iterable offers cross-channel journeys, customer profiles and personalisation for mid-market and enterprise teams. Pricing is quote-based. Iterable is typically evaluated by mid-market and enterprise…

• A/B testing
• Contact management
• Customer journeys
• Email and calendar sync

ITSM and service desk from Atlassian, tightly linked to Jira

Best for: IT, DevOps and internal service teams already on Atlassian

Jira Service Management is Atlassian's service desk for IT, operations and customer support. Requests arrive through a portal, email or chat, flow into queues…

• Asset management
• Change management
• Incident management
• Integrations

All-in-one CRM, sales automation and email marketing for small service businesses

Best for: Service businesses and consultants that want CRM, automation and payments in one tool

All-in-one CRM, sales automation and payments for small service businesses. Keap Max listed at about $249 per month billed annually.

• Contact management
• Email campaigns
• Invoicing
• Marketing automation

Email platform for creators with a free newsletter plan and monetisation tools

Best for: Creators, writers and coaches building audiences and selling products

Email platform for creators with a free plan up to 10,000 subscribers; paid plans from $39 per month.

• Automation
• Email campaigns
• Email sequences
• Forms

Ecommerce email and SMS automation built on customer data

Best for: Ecommerce and DTC brands

Klaviyo is built for online stores. It ingests purchase and browsing data from platforms such as Shopify and uses it for segmentation, personalised flows…

• A/B testing
• Contact management
• Ecommerce flows
• Email campaigns

Customer-centric CRM and help desk that unifies every conversation into one timeline

Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer

Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.

• Automation
• Customer data sidebar
• Multichannel messaging
• Reporting and analytics

Multichannel outreach with email, LinkedIn, calls and a built-in lead database

Best for: Outbound teams and agencies that value personalisation and multichannel sequences

Multichannel outreach platform with email, LinkedIn, SMS and calls. Plans from $55 per month billed yearly.

• CRM integration
• Data enrichment
• Email sequences
• Email tracking

One-price CRM for small businesses with no tiers and no contracts

Best for: Small businesses and solo operators who want a simple CRM at a single predictable price

Simple CRM with a single $15 per user per month plan, a 30-day free trial and no contracts.

• Contact management
• Email integration
• Notes and tags
• Pipeline management

All-in-one help desk with live chat, call centre and ticketing

Best for: Teams that want ticketing, chat and calling in a single tool

LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…

• Departments and tags
• Knowledge base
• Live chat
• Mobile app

Dedicated live chat software with ticketing, chatbots and AI reply tools

Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting

Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.

• AI assistant
• Canned responses
• Chatbots
• Integrations

Email platform for SaaS with campaigns, loops and transactional email in one place

Best for: SaaS startups sending product emails, newsletters and transactional messages from one tool

Email platform for SaaS with a free plan up to 1,000 contacts and Growth at $49 per month for 5,000 contacts.

• API access
• Email campaigns
• Marketing automation
• Segmentation