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Enterprise ITSM platform with workflows, AI and deep integration across the ServiceNow suite

Best for: Large enterprises with complex IT operations and budget for implementation

Enterprise ITSM and workflow platform. Quote-based; third-party estimates from about $100 per fulfiller per month.

• AI assistant
• Change management
• Incident management
• Self-service portal

Automated transcription, translation and subtitles priced per hour

Best for: Journalists, researchers and podcasters who transcribe recordings by the hour

Automated transcription, translation and subtitles priced per hour. Pay as you go at $10 per hour.

• API access
• Meeting transcription
• Multilingual support
• Recording

Field sales CRM for door-to-door and territory-based teams

Best for: Field sales and door-to-door teams

SPOTIO is a field sales platform that combines CRM, territory mapping, route planning and activity capture. Reps log visits on mobile, managers see activity…

• Gamification
• Integrations
• Lead management
• Mobile app

CRM that lives inside Gmail with a free plan for email tracking

Best for: Teams that live in Gmail and want a lightweight CRM or shared pipeline

Gmail-native CRM with a free email tracking plan and paid pipelines from $49 per user per month billed annually.

• API access
• Contact management
• Email templates
• Email tracking

Configurable CRM suite with Sell, Serve and Market for mid-size and enterprise teams

Best for: Mid-size teams that want a configurable CRM with sales, service and marketing options

Configurable CRM suite for sales, service and marketing with published per-user prices and a 15-user minimum on Sell.

• Contact management
• Marketing automation
• Pipeline management
• Reporting and analytics

Free live chat with unlimited agents, ticketing and a hosted knowledge base

Best for: Small businesses and startups that want live chat without a monthly bill

Free live chat software with unlimited agents, ticketing, knowledge base and CRM. Optional paid add-ons.

• Contact management
• Departments and tags
• Knowledge base
• Live chat

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

• AI assistant
• Canned responses
• Chatbots
• Integrations

Meeting recorder with AI notes, clips and CRM sync for Zoom, Meet and Teams

Best for: Teams that want to share clips and highlights from recorded calls

Meeting recorder with AI notes, clips and CRM sync. Free plan; Pro from about $18 per seat per month billed annually.

• AI meeting summaries
• CRM integration
• Meeting recording
• Meeting transcription

Lifecycle email and in-app messages for SaaS

Best for: SaaS lifecycle teams

Userlist focuses on SaaS lifecycle email with user and company data, workflows and in-app messages. Implementation and pricing depend on user volume. Userlist is…

• Contact management
• Email campaigns
• Email templates
• Forms

All-in-one CRM with a free Pilot plan

Best for: Small businesses wanting an all-in-one CRM on a budget

Vtiger One is a CRM suite covering sales, marketing and support. A free One Pilot plan has been advertised for teams that need multiple…

• Contact management
• Customisation
• Email and calendar sync
• Marketing tools

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

• AI assistant
• Canned responses
• Integrations
• Knowledge base

Lightweight, low-cost CRM from Zoho built for micro and small businesses

Best for: Micro and small businesses that need a simple pipeline at a very low price

Low-cost CRM from Zoho for micro and small businesses, with a free edition and paid plans from $7 per user per month billed annually.

• AI assistant
• Contact management
• Email integration
• Pipeline management