A help desk turns customer emails and messages into tracked tickets, so nothing is missed and every answer is consistent. Compare help desk tools by channels, automation, self-service options and per-agent pricing.
Open-source customer engagement platform you can self-host
Best for: Technical teams that want an open-source, self-hosted support tool
Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…
Affordable live chat and unified inbox for small businesses
Best for: Startups and small ecommerce teams wanting affordable live chat
Crisp provides live chat, a shared inbox, a chatbot, a knowledge base and a basic CRM in one product aimed at small businesses and…
Value-priced help desk with automation, a free starter program and Freddy AI
Best for: Small and mid-sized teams that want strong capability at a lower price
Freshdesk is the help desk product from Freshworks. It collects email, chat, phone and social conversations into one ticket queue and gives agents canned…
Collaborative shared inbox for teams that live in email
Best for: Customer-facing teams that prefer a collaborative inbox over rigid tickets
Front combines email, SMS, chat and social channels into a shared inbox that feels familiar but adds assignment, internal comments, rules and analytics. Teams…
Person-centered customer service platform built around the customer, not the ticket
Best for: Established consumer brands that want a single, continuous conversation per customer
Customer-centric service platform with one continuous conversation per customer across every channel. Quote-based, enterprise-oriented pricing.
Help desk built for ecommerce stores with deep Shopify integration
Best for: Ecommerce brands with high order-related ticket volume
Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…
Simple shared inbox and help desk for small support teams
Best for: Small teams that want a simple, email-first help desk
Simple shared inbox and help desk for small teams, with knowledge base, reporting and a 30-day free trial.
Human-feeling shared inbox and help desk for small support teams
Best for: Small teams that want a human-feeling shared inbox
Help Scout is a help desk designed to feel like email rather than a ticket queue. Teams share inboxes, add internal notes, assign conversations…
Ticketing system with AI agents for small teams, from the makers of LiveChat
Best for: Small teams that want an affordable ticketing system with built-in AI assistance
Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.
Gmail-based help desk that turns shared inboxes into tickets
Best for: Google Workspace teams handling support by email
Hiver is a customer service tool that works inside Gmail. Teams share inboxes such as support@ or sales@, assign emails, add notes and track…
Help desk built on the HubSpot CRM so support sees the whole customer
Best for: Teams already using HubSpot CRM, sales or marketing
HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…
Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
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