Retail and ecommerce software

18 products

by Olark · Live chat

Straightforward live chat for sales and support with optional PowerUps

Best for: Small and mid-size businesses that want a dependable live chat without extra complexity

Simple live chat with modular PowerUps. Standard plans from about $29 per seat per month; Pro is quoted.

  • Chatbots
  • Integrations
  • Live chat
  • Multilingual support
Starting from$29/mo
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by Re:amaze · Ecommerce support

Affordable multichannel help desk and live chat built for ecommerce teams

Best for: Small and growing ecommerce teams that want a capable, affordable help desk

Affordable multichannel help desk, live chat and chatbot platform for ecommerce, with a flat-rate plan for unlimited users.

  • Chatbots
  • E-commerce integrations
  • Knowledge base
  • Live chat
Starting from$26/mo
Free trial
View details
by tawk.to Inc. · Live chat

Free live chat with unlimited agents, ticketing and a hosted knowledge base

Best for: Small businesses and startups that want live chat without a monthly bill

Free live chat software with unlimited agents, ticketing, knowledge base and CRM. Optional paid add-ons.

  • Contact management
  • Departments and tags
  • Knowledge base
  • Live chat
PricingFree
Free version
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by Tidio · Help desk

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

  • AI assistant
  • Canned responses
  • Chatbots
  • Integrations
Starting from$0/mo
Free trial Free version
View details
by Zendesk · Help desk

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

  • AI assistant
  • Canned responses
  • Integrations
  • Knowledge base
Starting from$19/agent/mo
Free trial
View details
by Zoho · Help desk

Context-aware help desk that fits neatly into the wider Zoho ecosystem

Best for: Budget-conscious teams and Zoho CRM users

Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…

  • AI assistant
  • Customer surveys
  • Customisation
  • Knowledge base
Starting from$7/mo
Free trial Free version
View details

Listings marked Sponsored are paid placements. Ratings come from user reviews, or from our editorial rating where no reviews exist yet.

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