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Ticketing system with AI agents for small teams, from the makers of LiveChat

Best for: Small teams that want an affordable ticketing system with built-in AI assistance

Affordable ticketing system with built-in AI agents, from the LiveChat team. Plans from $19 per user per month billed yearly.

• AI assistant
• Canned responses
• Live chat
• Reporting and analytics

Help desk built on the HubSpot CRM so support sees the whole customer

Best for: Teams already using HubSpot CRM, sales or marketing

HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…

• AI assistant
• Customer surveys
• Knowledge base
• Live chat

Enterprise personalisation and journey orchestration

Best for: Enterprise personalisation teams

Insider One provides journey orchestration and personalisation for enterprise customer experience teams. Pricing is quote-based. Insider One is aimed at enterprise personalisation programmes. Ask…

• AI assistant
• Customer journeys
• Email and calendar sync
• Mobile app

Conversational support platform built around its Fin AI agent

Best for: SaaS and product-led teams that want support and messaging together

Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…

• AI assistant
• Knowledge base
• Live chat
• Multilingual support

AI meeting assistant with noise cancellation, bot-free notes and accent conversion

Best for: Noisy, remote and distributed teams

AI meeting assistant with noise cancellation, bot-free notes and accent conversion.

• Accent conversion
• AI assistant
• AI meeting summaries
• Meeting recording

Dedicated live chat software with ticketing, chatbots and AI reply tools

Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting

Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.

• AI assistant
• Canned responses
• Chatbots
• Integrations

Enterprise CRM tightly integrated with Microsoft 365 and Teams

Best for: Microsoft-centric organisations

Dynamics 365 Sales is Microsoft's CRM for sales teams. It integrates with Outlook, Teams, Excel and Power Platform, making it a natural fit for…

• AI assistant
• Customisation
• Dataverse
• Email and calendar sync

Enterprise sales execution platform with sequences, dialer, AI agents and forecasting

Best for: Mid-size and enterprise sales teams that run structured outbound and pipeline management

Enterprise sales execution platform with sequences, dialer, AI agents and forecasting. Quote-based annual contracts.

• AI assistant
• Email sequences
• Pipeline management
• Reporting and analytics

The configurable enterprise CRM, with Starter Suite for smaller teams

Best for: Mid-size and enterprise sales teams with complex processes

Salesforce Sales Cloud is the best-known CRM for complex sales organisations. It manages leads, opportunities, accounts and forecasting, and its configuration layer lets administrators…

• AI assistant
• Customisation
• Integrations
• Lead management

Revenue workflow platform with cadences, conversation intelligence and forecasting

Best for: B2B sales teams that want a full revenue workflow platform

Revenue workflow platform with cadences and conversation intelligence. Quote-based; third-party estimates from about $125 to $180 per user per month.

• AI assistant
• CRM integration
• Email sequences
• Reporting and analytics

Enterprise ITSM platform with workflows, AI and deep integration across the ServiceNow suite

Best for: Large enterprises with complex IT operations and budget for implementation

Enterprise ITSM and workflow platform. Quote-based; third-party estimates from about $100 per fulfiller per month.

• AI assistant
• Change management
• Incident management
• Self-service portal

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

• AI assistant
• Canned responses
• Chatbots
• Integrations