Find software you can trust

Help desk built on the HubSpot CRM so support sees the whole customer

Best for: Teams already using HubSpot CRM, sales or marketing

HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…

• AI assistant
• Customer surveys
• Knowledge base
• Live chat

Conversational support platform built around its Fin AI agent

Best for: SaaS and product-led teams that want support and messaging together

Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…

• AI assistant
• Knowledge base
• Live chat
• Multilingual support

AI meeting assistant with noise cancellation, bot-free notes and accent conversion

Best for: Noisy, remote and distributed teams

AI meeting assistant with noise cancellation, bot-free notes and accent conversion.

• Accent conversion
• AI assistant
• AI meeting summaries
• Meeting recording

All-in-one help desk with live chat, call centre and ticketing

Best for: Teams that want ticketing, chat and calling in a single tool

LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…

• Departments and tags
• Knowledge base
• Live chat
• Mobile app

Enterprise CRM tightly integrated with Microsoft 365 and Teams

Best for: Microsoft-centric organisations

Dynamics 365 Sales is Microsoft's CRM for sales teams. It integrates with Outlook, Teams, Excel and Power Platform, making it a natural fit for…

• AI assistant
• Customisation
• Dataverse
• Email and calendar sync

Visual, board-based CRM that adapts to your sales process

Best for: Teams wanting a flexible, visual CRM tied to wider work management

monday Sales CRM builds a CRM on monday.com's flexible boards. Leads, deals and accounts live in customisable boards with automations, dashboards and email sync,…

• Customisation
• Email and calendar sync
• Email templates
• Forms

Visual, sales-first CRM built around the deal pipeline

Best for: Small and mid-sized sales teams focused on pipeline execution

Pipedrive is a CRM designed around the pipeline. Deals appear as cards that move across stages, activities remind reps what to do next, and…

• Activity reminders
• Customisation
• Email and calendar sync
• Integrations

Automated CRM for B2B teams that hates manual data entry

Best for: B2B teams with relationship-driven sales

Salesflare is a CRM designed for B2B relationship selling. It pulls in email, calendar and phone activity, enriches contacts and updates records automatically so…

• Data enrichment
• Email and calendar sync
• Email sequences
• Email tracking

The configurable enterprise CRM, with Starter Suite for smaller teams

Best for: Mid-size and enterprise sales teams with complex processes

Salesforce Sales Cloud is the best-known CRM for complex sales organisations. It manages leads, opportunities, accounts and forecasting, and its configuration layer lets administrators…

• AI assistant
• Customisation
• Integrations
• Lead management

Field sales CRM for door-to-door and territory-based teams

Best for: Field sales and door-to-door teams

SPOTIO is a field sales platform that combines CRM, territory mapping, route planning and activity capture. Reps log visits on mobile, managers see activity…

• Gamification
• Integrations
• Lead management
• Mobile app

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

• AI assistant
• Canned responses
• Chatbots
• Integrations

All-in-one CRM with a free Pilot plan

Best for: Small businesses wanting an all-in-one CRM on a budget

Vtiger One is a CRM suite covering sales, marketing and support. A free One Pilot plan has been advertised for teams that need multiple…

• Contact management
• Customisation
• Email and calendar sync
• Marketing tools