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Affordable multichannel help desk and live chat built for ecommerce teams

Best for: Small and growing ecommerce teams that want a capable, affordable help desk

Affordable multichannel help desk, live chat and chatbot platform for ecommerce, with a flat-rate plan for unlimited users.

• Chatbots
• E-commerce integrations
• Knowledge base
• Live chat

Enterprise ITSM platform with workflows, AI and deep integration across the ServiceNow suite

Best for: Large enterprises with complex IT operations and budget for implementation

Enterprise ITSM and workflow platform. Quote-based; third-party estimates from about $100 per fulfiller per month.

• AI assistant
• Change management
• Incident management
• Self-service portal

Free live chat with unlimited agents, ticketing and a hosted knowledge base

Best for: Small businesses and startups that want live chat without a monthly bill

Free live chat software with unlimited agents, ticketing, knowledge base and CRM. Optional paid add-ons.

• Contact management
• Departments and tags
• Knowledge base
• Live chat

All-in-one CRM with a free Pilot plan

Best for: Small businesses wanting an all-in-one CRM on a budget

Vtiger One is a CRM suite covering sales, marketing and support. A free One Pilot plan has been advertised for teams that need multiple…

• Contact management
• Customisation
• Email and calendar sync
• Marketing tools

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

• AI assistant
• Canned responses
• Integrations
• Knowledge base

Context-aware help desk that fits neatly into the wider Zoho ecosystem

Best for: Budget-conscious teams and Zoho CRM users

Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…

• AI assistant
• Customer surveys
• Customisation
• Knowledge base