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Customer-centric CRM and help desk that unifies every conversation into one timeline

Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer

Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.

• Automation
• Customer data sidebar
• Multichannel messaging
• Reporting and analytics

All-in-one help desk with live chat, call centre and ticketing

Best for: Teams that want ticketing, chat and calling in a single tool

LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…

• Departments and tags
• Knowledge base
• Live chat
• Mobile app

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

• AI assistant
• Canned responses
• Chatbots
• Integrations

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

• AI assistant
• Canned responses
• Integrations
• Knowledge base

Context-aware help desk that fits neatly into the wider Zoho ecosystem

Best for: Budget-conscious teams and Zoho CRM users

Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…

• AI assistant
• Customer surveys
• Customisation
• Knowledge base