Reporting and analytics software

Open-source customer engagement platform you can self-host

Best for: Technical teams that want an open-source, self-hosted support tool

Chatwoot is an open-source customer support platform that unifies live chat, email, social channels and messaging apps in one inbox. Because the Community Edition…

• API access
• Canned responses
• Knowledge base
• Live chat

Messaging platform with free plan, AI agent and WhatsApp, SMS and social channels

Best for: Teams already using Freshworks products, and startups that want a free start for chat

Messaging platform from Freshworks with a free plan, Freddy AI agent and WhatsApp, SMS and social channels.

• AI assistant
• Chatbots
• Live chat
• Multichannel messaging

Conversational support platform built around its Fin AI agent

Best for: SaaS and product-led teams that want support and messaging together

Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…

• AI assistant
• Knowledge base
• Live chat
• Multilingual support

All-in-one help desk with live chat, call centre and ticketing

Best for: Teams that want ticketing, chat and calling in a single tool

LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…

• Departments and tags
• Knowledge base
• Live chat
• Mobile app

Dedicated live chat software with ticketing, chatbots and AI reply tools

Best for: Support and sales teams that want a dedicated, reliable live chat with strong reporting

Dedicated live chat software with AI reply tools, visitor tracking and reporting. Plans from $19 per agent per month billed annually.

• AI assistant
• Canned responses
• Chatbots
• Integrations

Straightforward live chat for sales and support with optional PowerUps

Best for: Small and mid-size businesses that want a dependable live chat without extra complexity

Simple live chat with modular PowerUps. Standard plans from about $29 per seat per month; Pro is quoted.

• Chatbots
• Integrations
• Live chat
• Multilingual support

Live chat and AI chatbot for small online businesses

Best for: Small online businesses wanting chat plus a chatbot quickly

Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…

• AI assistant
• Canned responses
• Chatbots
• Integrations

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

• AI assistant
• Canned responses
• Integrations
• Knowledge base