Help desk built on the HubSpot CRM so support sees the whole customer
Best for: Teams already using HubSpot CRM, sales or marketing
HubSpot Service Hub adds ticketing, a knowledge base, customer feedback surveys and a customer portal on top of the HubSpot CRM. Because tickets live…
Conversational support platform built around its Fin AI agent
Best for: SaaS and product-led teams that want support and messaging together
Intercom started as a website messenger and has grown into a customer service platform centred on conversations. Agents work a shared inbox, customers reach…
AI meeting assistant with noise cancellation, bot-free notes and accent conversion
Best for: Noisy, remote and distributed teams
AI meeting assistant with noise cancellation, bot-free notes and accent conversion.
All-in-one help desk with live chat, call centre and ticketing
Best for: Teams that want ticketing, chat and calling in a single tool
LiveAgent is a help desk that combines ticketing, live chat, a call centre, social channels and a knowledge base in a single product. Agents…
Enterprise CRM tightly integrated with Microsoft 365 and Teams
Best for: Microsoft-centric organisations
Dynamics 365 Sales is Microsoft's CRM for sales teams. It integrates with Outlook, Teams, Excel and Power Platform, making it a natural fit for…
Visual, board-based CRM that adapts to your sales process
Best for: Teams wanting a flexible, visual CRM tied to wider work management
monday Sales CRM builds a CRM on monday.com's flexible boards. Leads, deals and accounts live in customisable boards with automations, dashboards and email sync,…
Visual, sales-first CRM built around the deal pipeline
Best for: Small and mid-sized sales teams focused on pipeline execution
Pipedrive is a CRM designed around the pipeline. Deals appear as cards that move across stages, activities remind reps what to do next, and…
Automated CRM for B2B teams that hates manual data entry
Best for: B2B teams with relationship-driven sales
Salesflare is a CRM designed for B2B relationship selling. It pulls in email, calendar and phone activity, enriches contacts and updates records automatically so…
The configurable enterprise CRM, with Starter Suite for smaller teams
Best for: Mid-size and enterprise sales teams with complex processes
Salesforce Sales Cloud is the best-known CRM for complex sales organisations. It manages leads, opportunities, accounts and forecasting, and its configuration layer lets administrators…
Field sales CRM for door-to-door and territory-based teams
Best for: Field sales and door-to-door teams
SPOTIO is a field sales platform that combines CRM, territory mapping, route planning and activity capture. Reps log visits on mobile, managers see activity…
Live chat and AI chatbot for small online businesses
Best for: Small online businesses wanting chat plus a chatbot quickly
Tidio combines a website live chat widget, chatbots and a lightweight inbox in one product. Small online businesses use it to answer visitor questions,…
All-in-one CRM with a free Pilot plan
Best for: Small businesses wanting an all-in-one CRM on a budget
Vtiger One is a CRM suite covering sales, marketing and support. A free One Pilot plan has been advertised for teams that need multiple…
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