Knowledge base software

15 products

by Re:amaze · Ecommerce support

Affordable multichannel help desk and live chat built for ecommerce teams

Best for: Small and growing ecommerce teams that want a capable, affordable help desk

Affordable multichannel help desk, live chat and chatbot platform for ecommerce, with a flat-rate plan for unlimited users.

  • Chatbots
  • E-commerce integrations
  • Knowledge base
  • Live chat
Starting from$26/mo
Free trial
View details
by Zendesk · Help desk

Enterprise-grade support suite with ticketing, messaging and AI agents

Best for: Growing support teams that need many channels and deep automation

Zendesk is one of the longest-established customer service platforms. It turns email, chat, social and phone conversations into tickets that agents work from a…

  • AI assistant
  • Canned responses
  • Integrations
  • Knowledge base
Starting from$19/agent/mo
Free trial
View details
by Zoho · Help desk

Context-aware help desk that fits neatly into the wider Zoho ecosystem

Best for: Budget-conscious teams and Zoho CRM users

Zoho Desk is the customer service product from Zoho. It manages tickets across email, phone, chat, social and web forms, with an agent workspace…

  • AI assistant
  • Customer surveys
  • Customisation
  • Knowledge base
Starting from$7/mo
Free trial Free version
View details

Listings marked Sponsored are paid placements. Ratings come from user reviews, or from our editorial rating where no reviews exist yet.

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