Zendesk Pricing in 2027: Plans, Costs & AI Fees
Zendesk pricing starts at $19 per agent per month with annual billing. Compare plans, estimate subscription costs for your team, and understand how AI usage and optional add-ons can affect your total bill.
Check official Zendesk pricing ↗Zendesk Pricing in 2027: At a Glance
Zendesk offers customer service plans for teams with different requirements. Support Team focuses on core support workflows, while Suite plans provide broader customer service capabilities.
Suite Team
$55/agent/month
Annual billing
Monthly billing: $69/agent
Official pricing ↗Suite Professional
$115/agent/month
Annual billing
Monthly billing: $149/agent
Official pricing ↗Support Team is worth considering for core ticketing. Suite Team may be more suitable when you need broader channels and customer-facing automation. Suite Professional is worth evaluating when advanced support operations justify the higher price.
Zendesk Pricing Plans Compared
| Plan | Annual billing | Monthly billing | Typical use |
|---|---|---|---|
| Support Team | $19/agent/month | $25/agent/month | Core support and ticketing |
| Suite Team | $55/agent/month | $69/agent/month | Broader support channels |
| Suite Professional | $115/agent/month | $149/agent/month | Advanced support operations |
Source: Zendesk pricing. Annual rates are monthly equivalents under annual billing.
Support Team
Support Team is the entry-level option for businesses that need organized ticket management and core support workflows. Check the current feature list carefully if you need a knowledge base, advanced reporting, or specific customer communication channels.
Suite Team
Suite Team is designed for teams that need a broader customer service experience. Review its current messaging, chat, routing, knowledge base, and AI capabilities against your actual requirements.
Suite Professional
Suite Professional targets teams with more advanced support needs. Zendesk's plan documentation describes capabilities such as SLA management, community forums, and custom reporting at this level. Confirm the current plan comparison before purchasing.
Read the official Suite plan documentation ↗
Enterprise plans
Larger organizations may require more advanced permissions, security, sandbox, or contractual options. We have not assigned a universal Enterprise price here because a current public price for every enterprise configuration has not been established.
Zendesk Cost Calculator
Estimate your base subscription using the plan, seat count, and billing option. Results update when you change any of these fields.
Annual billing selected. The monthly figure is an equivalent monthly cost, not necessarily the amount charged each month.
Estimate only. Excludes taxes, add-ons, usage-based fees, negotiated discounts, and other charges. Annual billing shows a monthly equivalent, not a monthly payment schedule.
Example: Cost for 5, 10, and 25 agents
| Plan | 5 agents/month | 10 agents/month | 25 agents/month |
|---|---|---|---|
| Support Team | $95 | $190 | $475 |
| Suite Team | $275 | $550 | $1,375 |
| Suite Professional | $575 | $1,150 | $2,875 |
These figures use annual-billing rates and exclude optional products and usage charges.
Zendesk AI Pricing
Zendesk's AI offering includes different capabilities. AI assistance for human agents is not the same as customer-facing AI agents that resolve customer requests.
AI agent resolutions
Zendesk measures customer-facing AI agent usage through automated resolutions. Included allowances and additional usage costs depend on the applicable plan and account terms.
Review the current billing model and your account's resolution allowance before forecasting AI costs. Read Zendesk's resolution-tier documentation ↗
Copilot and agent assistance
Zendesk publicly lists Copilot at $50 per agent per month with annual billing. Confirm availability, eligibility, and current terms with Zendesk before including it in your budget.
Questions to ask before enabling AI
- How many resolutions are included in our account?
- Which outcomes count as automated resolutions?
- What charges apply when we exceed the allowance?
- Can we monitor and control AI usage?
- Are any AI capabilities priced as separate add-ons?
Explore our guide to the best AI help desk software for a broader comparison.
Zendesk Add-On Pricing
| Add-on | Publicly listed price | Consideration |
|---|---|---|
| Copilot | $50/agent/month | AI assistance for human agents |
| Workforce Engagement Bundle | $50/agent/month | Workforce-related capabilities |
| Contact Center | $83/agent/month | Additional contact center capabilities |
Prices shown are annual-billing rates found during the pricing review. Add-on availability and purchasing requirements vary. Contact Center may involve additional usage-based costs.
Example: Copilot for 10 agents
- 10 agents × $50 = $500 per month equivalent.
- $500 × 12 = $6,000 per year.
Adding Copilot to a 10-agent Suite Team subscription would produce an illustrative combined base of $1,050 per month equivalent, or $12,600 annually, before taxes and any other charges.
Confirm current prices and eligibility on Zendesk's official pricing page.
Which Zendesk Plan Should You Choose?
Consider Support Team if…
- You mainly manage email and ticket-based support.
- You need core ticket management and workflows.
- You don't require broader Suite capabilities.
Evaluate Suite Team if…
- You need broader customer communication channels.
- You want to evaluate customer-facing AI agents.
- Your support needs exceed basic ticket management.
Evaluate Suite Professional if…
- You need advanced reporting or service management.
- Your team has more complex support workflows.
- The extra capabilities justify the additional cost.
Compare the total cost of your required configuration—not only the advertised entry price—before choosing a plan.
Zendesk Alternatives to Consider
Zendesk vs Freshdesk
Compare ticketing, channel coverage, support workflows, and total cost. Read our Zendesk vs Freshdesk comparison.
Zendesk vs Intercom
If messaging and AI-led support are priorities, compare Intercom's approach and pricing with Zendesk. Read our Intercom vs Zendesk comparison.
Other help desk options
Browse our guide to the best help desk software for small businesses , or explore free help desk software.
Frequently Asked Questions
How much does Zendesk cost in 2027?
Public US prices listed in this guide start at $19 per agent/month for Support Team with annual billing. Suite Team is listed at $55 and Suite Professional at $115 per agent/month.
Does Zendesk offer monthly billing?
The public pricing page lists monthly-billing rates for the plans covered here. Monthly billing is more expensive per agent than the annual-billing equivalent.
Is Zendesk AI included?
Some AI capabilities are included with certain plans, while customer-facing AI resolutions and advanced agent-assistance products may have specific allowances or additional costs. Confirm your account's terms.
How much does Zendesk cost for 10 agents?
At the listed annual-billing rates, 10 agents cost approximately $190 per month equivalent on Support Team, $550 on Suite Team, or $1,150 on Suite Professional, excluding additional charges.
How much does Zendesk Copilot cost?
The listed annual-billing price is $50 per agent/month. Verify current availability and purchasing requirements with Zendesk.
Does Zendesk have a free plan?
This guide does not establish a generally available permanent free customer service plan. Check Zendesk's website for current trial availability and eligibility.
Is Zendesk worth the price?
It depends on your team's requirements, the features you use, the full subscription cost, and how competing products meet your needs.
Sources and Pricing Verification
Pricing and product details were reviewed on October 18, 2026. Prices and features can change.
- Official Zendesk pricing
- Zendesk Suite plan types
- About Zendesk AI agents
- Automated resolution tiers
- Zendesk Contact Center pricing
Editorial note: PreferWise aims to provide useful software comparisons and transparent pricing information. Confirm your requirements and final costs with the vendor before purchasing.
How we evaluated these tools
We compare tools on pricing (including plan limits and add-ons), features, AI and automation, integrations, ease of use, support and fit for the use case. We use vendor pricing and documentation pages, note when information was checked, and do not let commercial relationships decide the order. Read our full ranking methodology.