Freshdesk Pricing in 2027: Plans, Costs & AI Fees
Freshdesk pricing starts at $19 per agent per month with annual billing. Compare Growth, Pro, and Enterprise, estimate your team's subscription cost, and understand how Freddy AI sessions and optional add-ons can affect your budget.
Check official Freshdesk pricing ↗Freshdesk Pricing in 2027: At a Glance
Freshdesk is an email-first customer support platform with ticketing, collaboration, automation, reporting, and AI capabilities. Its three publicly listed paid plans are Growth, Pro, and Enterprise.
Enterprise
$89/agent/month
Annual billing
$1,068 per agent annually
Official pricing ↗Our initial assessment: Growth is worth evaluating for small teams that need core help desk functionality. Pro is a stronger candidate when advanced routing and reporting matter. Enterprise is worth considering when advanced administration, security, and customization requirements justify the additional cost.
The right plan depends on your required features, not simply your agent count. Confirm the current feature comparison before deciding.
Freshdesk Growth vs Pro vs Enterprise
| Plan | Price per agent/month | Annual equivalent | Best suited to |
|---|---|---|---|
| Growth | $19 | $228 | Small teams and core support workflows |
| Pro | $55 | $660 | Growing teams needing advanced features |
| Enterprise | $89 | $1,068 | More complex support operations |
Source: Official Freshdesk pricing page . Annual equivalents are calculated as the monthly listed rate multiplied by 12. Taxes, optional products, and usage charges are excluded.
Freshdesk Growth — $19 per agent/month
Growth is the entry-level paid plan for businesses that want to move beyond a shared inbox and manage customer requests through a structured help desk.
Freshdesk lists capabilities such as:
- Ticketing and shared inbox.
- Customer portal and knowledge base.
- Out-of-the-box analytics and reporting.
- Threads and tasks.
- Roles and permissions.
- Freddy AI Agent with a one-time allowance of 500 sessions.
Who should consider Growth? Small businesses that need organized support tickets, basic reporting, and a path to introduce AI-assisted service.
What to check: Verify automation limits, routing requirements, integration needs, and whether the available reporting meets your team's requirements.
Freshdesk Pro — $55 per agent/month
Pro targets growing support teams that need more advanced workflows, routing, and analytics than the entry-level plan provides.
Freshworks lists capabilities including:
- Freddy AI Agent with a one-time allowance of 500 sessions.
- Multilingual help desk.
- Custom dashboards and reporting.
- Intelligent routing.
- Multiple SLA policies.
- External collaborators.
Who should consider Pro? Teams with increasing ticket volume, more complex support processes, or a need for stronger reporting and routing controls.
What to check: Determine whether Freddy AI Copilot is required, which features are included in your selected configuration, and whether extra AI sessions will be needed.
Freshdesk Enterprise — $89 per agent/month
Enterprise is aimed at organizations with more advanced operational requirements. Freshworks lists features such as Freddy AI Insights, skill-based routing, sandbox capabilities, audit logs, and additional administration and security controls.
Who should consider Enterprise? Larger or more complex support teams that need stronger governance, configuration controls, or advanced service workflows.
What to check: Confirm the specific security, audit, routing, reporting, and sandbox capabilities included in the current plan before committing.
These descriptions summarize publicly listed capabilities. Feature availability can change, and not every feature will be relevant to every business.
Freshdesk Cost Calculator
Estimate the base subscription cost for your team. Choose a plan and enter the number of agent seats to see the monthly equivalent and annual subscription estimate update in real time.
Annual billing equivalent. Actual payment timing follows your Freshworks subscription terms.
Estimate only. Uses the publicly listed annual-billing rates. Excludes taxes, discounts, add-ons, AI session packs, and other usage-based charges. This is not a vendor quote.
Freshdesk cost for 5, 10, and 25 agents
| Plan | 5 agents/month | 10 agents/month | 25 agents/month |
|---|---|---|---|
| Growth | $95 | $190 | $475 |
| Pro | $275 | $550 | $1,375 |
| Enterprise | $445 | $890 | $2,225 |
Annual subscription estimates
| Plan | 5 agents/year | 10 agents/year | 25 agents/year |
|---|---|---|---|
| Growth | $1,140 | $2,280 | $5,700 |
| Pro | $3,300 | $6,600 | $16,500 |
| Enterprise | $5,340 | $10,680 | $26,700 |
These estimates assume every seat is billed at the same advertised annual rate for a full year. They exclude add-ons and consumption-based charges.
Freshdesk Freddy AI Pricing
Freshdesk's AI pricing is important to understand because the base subscription price does not necessarily cover all expected AI usage. Freddy AI Agent and Freddy AI Copilot serve different purposes.
Freddy AI Agent sessions
Freshdesk includes 500 one-time complimentary AI Agent sessions on Growth, Pro, and Enterprise plans, according to its current documentation. This is not a recurring monthly allowance.
Additional AI Agent sessions are listed at $49 per pack of 100. Freshworks defines a chat AI Agent session as interactions within a 24-hour window. Email AI Agent sessions use a different window.
Official documentation: Freddy AI Agent sessions and usage ↗
Estimate additional AI Agent session costs
Use the calculator below to estimate the cost of additional session packs. This estimate assumes you need to purchase packs of 100 sessions at the publicly listed price.
Five packs provide 500 additional sessions at $49 per pack.
Estimates round up to whole packs. The 500 complimentary sessions are a one-time allowance and are not automatically subtracted here. Confirm session availability, billing-cycle expiry, and current prices with Freshworks.
Freddy AI Copilot
Freddy AI Copilot assists human support agents. Freshdesk publicly lists Copilot at $29 per agent per month with annual billing on eligible plans.
For example, adding Copilot for 10 eligible agents would cost an estimated $290 per month equivalent, or $3,480 annually, before taxes and any other charges.
What happens when AI sessions run out?
Freshworks documents usage notifications and behavior when available sessions are exhausted. Depending on the deployment, an AI agent may stop responding and either hand off a conversation to a live agent or stop working in a self-service widget.
This matters when planning customer support coverage. Do not assume that extra sessions are unlimited or that unused sessions automatically roll over into the next billing cycle.
Compare other AI-focused platforms in our guide to the best AI help desk software.
Freshdesk Add-Ons and Additional Costs
| Item | Publicly listed price | Important detail |
|---|---|---|
| Freddy AI Agent sessions | $49 per 100 sessions | Additional usage packs; usage and expiry rules apply |
| Freddy AI Copilot | $29/agent/month | Annual billing; eligibility may vary |
| Day passes | Growth: $2; Pro: $7; Enterprise: $12 | Listed per pass; verify current availability and terms |
| Connector app tasks | $80 per 5,000 tasks | Usage-based integration allowance |
| MCP actions | $15 per 1,000 actions | Usage-based; confirm applicable product configuration |
Prices and availability are based on Freshdesk's public pricing information checked on October 18, 2026. Confirm the relevant add-ons and rates before budgeting.
Other costs to consider
- Taxes and regional pricing differences.
- Freddy AI Agent session packs beyond the included allowance.
- Freddy AI Copilot licenses.
- Integration and connector usage.
- Implementation, migration, and training.
- Additional agent seats and changes to your subscription.
Freshworks documents pro-rata charges when agent seats are added during a billing cycle. It also explains that subscription changes and reductions may take effect at different times depending on the change and billing arrangement.
Does Freshdesk Have a Free Plan?
Freshworks documents a Free Program for eligible Freshdesk customers. Its current support documentation describes a limit of two agent seats for six months. This program is not available for Freshdesk Omni.
Freshworks also documents a 14-day trial for new Freshdesk and Freshdesk Omni accounts. Trial availability, included capabilities, and eligibility should be confirmed before signup.
Do not assume the Free Program is a permanent, unlimited free plan available to every new account. Review the official terms before choosing Freshdesk based on its free option.
Read our guide to the best free help desk software if a zero-cost option is your main priority.
Freshdesk vs Freshdesk Omni: What's the Difference?
Freshdesk is positioned as an email-first help desk. Freshdesk Omni is designed for multichannel customer service, with a unified inbox for channels such as email, chat, social messaging, and more.
| Plan level | Freshdesk | Freshdesk Omni |
|---|---|---|
| Growth | $19/agent/month | $29/agent/month |
| Pro | $55/agent/month | $79/agent/month |
| Enterprise | $89/agent/month | $119/agent/month |
Prices shown are public annual-billing rates checked on October 18, 2026. The products have different channel capabilities, so this is not a like-for-like feature comparison.
Choose Freshdesk if email-first support fits your workflows. Evaluate Freshdesk Omni if managing customer conversations across multiple channels from a unified inbox is a core requirement.
Sources: Freshdesk Omni pricing.
Freshdesk Alternatives to Consider
Freshdesk vs Zendesk
Compare ticketing, automation, channels, reporting, AI costs, and total subscription cost. Read our Zendesk vs Freshdesk comparison.
Freshdesk vs Zoho Desk
Zoho Desk is worth evaluating if you want to compare help desk capabilities and pricing with Freshdesk. Read our Freshdesk vs Zoho Desk comparison.
Help Scout vs Freshdesk
If you prefer a more shared-inbox-oriented support experience, compare Help Scout with Freshdesk. Read our Help Scout vs Freshdesk comparison.
Other help desk options
Browse the best help desk software for small businesses or the best help desk software for startups .
Frequently Asked Questions About Freshdesk Pricing
How much does Freshdesk cost in 2027?
Freshdesk's public annual-billing prices are $19 per agent/month for Growth, $55 for Pro, and $89 for Enterprise. Add-ons, taxes, and usage-based charges can increase the total.
How much does Freshdesk cost for 10 agents?
Using annual-billing prices, 10 agents cost approximately $190 per month equivalent on Growth, $550 on Pro, or $890 on Enterprise. These figures exclude add-ons and usage charges.
Does Freshdesk have a free plan?
Freshworks documents a Free Program for eligible Freshdesk customers with a limit of two agent seats for six months. The program does not apply to Freshdesk Omni. Confirm eligibility and current terms.
How much does Freddy AI Agent cost?
Eligible Growth, Pro, and Enterprise plans include 500 one-time complimentary sessions. Additional sessions are listed at $49 per 100-session pack. Usage and expiry rules apply.
How much does Freddy AI Copilot cost?
Freshdesk publicly lists Freddy AI Copilot at $29 per agent/month with annual billing on eligible plans. Verify current eligibility and terms with Freshworks.
What is the difference between Freshdesk and Freshdesk Omni?
Freshdesk is email-first, while Freshdesk Omni focuses on managing customer interactions across multiple channels through a unified support experience.
Is Freshdesk cheaper than Zendesk?
Freshdesk Growth has a lower public starting price than Zendesk's listed Support Team plan in this guide's pricing snapshot. However, plan features differ. Compare the capabilities and add-ons you need rather than judging solely by the starting price.
Can Freshdesk AI sessions roll over?
Freshworks documents that purchased session packs expire at the end of the applicable billing cycle and unused sessions do not carry over. Confirm the terms that apply to your account.
Sources and Pricing Verification
Pricing and product information was reviewed on October 18, 2026. Prices, features, and eligibility can change.
- Freshdesk official pricing
- Freshdesk Omni official pricing
- Freshdesk plans, billing, and subscription management
- Freddy AI Agent Studio and session usage
Editorial note: PreferWise aims to provide useful software comparisons and transparent pricing information. Confirm your requirements and final costs with the vendor before purchasing.
How we evaluated these tools
We compare tools on pricing (including plan limits and add-ons), features, AI and automation, integrations, ease of use, support and fit for the use case. We use vendor pricing and documentation pages, note when information was checked, and do not let commercial relationships decide the order. Read our full ranking methodology.