Reporting and analytics software

Help desk built for ecommerce stores with deep Shopify integration

Best for: Ecommerce brands with high order-related ticket volume

Gorgias is a help desk designed for online stores. It pulls order, customer and shipping data from platforms such as Shopify into each ticket,…

• AI assistant
• Canned responses
• Customer data sidebar
• Live chat

Customer-centric CRM and help desk that unifies every conversation into one timeline

Best for: Mid-size and enterprise support teams, particularly ecommerce brands that need one timeline per customer

Customer-centric help desk and CRM that unifies email, chat, SMS, social and voice into a single timeline. Quote-based pricing.

• Automation
• Customer data sidebar
• Multichannel messaging
• Reporting and analytics